> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/access.md). # Access - [Features](https://docs.digit.org/complaints-management/access/public-grievances-and-redressal.md): Complaint Management module simplifies the public grievance management process - [Functional Specifications](https://docs.digit.org/complaints-management/access/pgr-functional-specifications.md): Functional overview for stakeholders - [Complaint Types List](https://docs.digit.org/complaints-management/access/pgr-functional-specifications/complaint-types-list.md): The list of complaint types and mapped sub types - [Workflows](https://docs.digit.org/complaints-management/access/pgr-functional-specifications/pgr-workflows.md): Learn more about the module workflows and its configuration - [User Manual](https://docs.digit.org/complaints-management/access/pgr-user-manual.md): An illustrative guide to using the module - [Citizen User Manual](https://docs.digit.org/complaints-management/access/pgr-user-manual/citizen-user-manual.md): Learn how to file complaints and track your complaints - [Login](https://docs.digit.org/complaints-management/access/pgr-user-manual/citizen-user-manual/login.md) - [File Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/citizen-user-manual/file-complaints.md) - [View/Track Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/citizen-user-manual/view-track-complaints.md) - [Rate Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/citizen-user-manual/rate-complaints.md) - [Reopen Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/citizen-user-manual/reopen-complaints.md) - [Employee User Manual](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual.md): This section illustrates the steps for different employee user roles at the ULB level - [CSR - File Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/csr-file-complaints.md) - [CSR - Search/Track Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/csr-search-track-complaints.md) - [CSR - Reopen Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/csr-reopen-complaints.md) - [GRO - Assign Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/gro-assign-complaints.md) - [GRO - Reassign Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/gro-reassign-complaints.md) - [GRO - Share Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/gro-share-complaints.md) - [GRO - Reject Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/gro-reject-complaints.md) - [FME - Request Reassign](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/fme-request-reassign.md) - [FME - Resolve Complaints](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/fme-resolve-complaints.md) - [Configurator Onboarding Guide](https://docs.digit.org/complaints-management/access/configurator-onboarding-guide.md) - [Glossary](https://docs.digit.org/complaints-management/access/configurator-onboarding-guide/glossary.md) - [Setup New Account](https://docs.digit.org/complaints-management/access/configurator-onboarding-guide/setup-new-account.md) - [Sign In](https://docs.digit.org/complaints-management/access/configurator-onboarding-guide/sign-in.md): Sign-In to DIGIT Complaint Management Admin Console - [Setup Tenant & Brand](https://docs.digit.org/complaints-management/access/configurator-onboarding-guide/setup-tenant-and-brand.md) - [Setup Boundary](https://docs.digit.org/complaints-management/access/configurator-onboarding-guide/setup-boundary.md) - [Setup Common Masters](https://docs.digit.org/complaints-management/access/configurator-onboarding-guide/setup-common-masters.md) - [Onboard Employees](https://docs.digit.org/complaints-management/access/configurator-onboarding-guide/onboard-employees.md) - [Configurator Management Guide](https://docs.digit.org/complaints-management/access/configurator-management-guide.md) - [Glossary](https://docs.digit.org/complaints-management/access/configurator-management-guide/glossary.md): Glossary of terms - [Management Admin Console](https://docs.digit.org/complaints-management/access/configurator-management-guide/management-admin-console.md): Console layout - [Role State Action Mapping](https://docs.digit.org/complaints-management/access/configurator-management-guide/role-state-action-mapping.md): A primer on Role - State - Action - [Dashboard](https://docs.digit.org/complaints-management/access/configurator-management-guide/dashboard.md) - [Public Dashboard](https://docs.digit.org/complaints-management/access/configurator-management-guide/public-dashboard.md) - [Tenant Management](https://docs.digit.org/complaints-management/access/configurator-management-guide/tenant-management.md) - [Complaint Management](https://docs.digit.org/complaints-management/access/configurator-management-guide/complaint-management.md) - [Notifications](https://docs.digit.org/complaints-management/access/configurator-management-guide/notifications.md) - [People](https://docs.digit.org/complaints-management/access/configurator-management-guide/people.md) - [System](https://docs.digit.org/complaints-management/access/configurator-management-guide/system.md) - [Advanced](https://docs.digit.org/complaints-management/access/configurator-management-guide/advanced.md) - [CMS Dashboard](https://docs.digit.org/complaints-management/access/cms-dashboard.md) --- # Agent Instructions This documentation is published with GitBook. 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