# User Manual

The DIGIT Complaints Management is a standardised solution offered on the DIGIT platform to register and redress citizen grievances. It provides a transparent and trackable mechanism to solve public grievances by inducing responsive administration. CMS enables citizens to file complaints using various channels and helps municipal employees resolve them promptly.

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**Tip:** Click on the links on the flow diagram below to access the docs for the specified action. 
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Public Grievance Redressal module user workflow
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## Using CMS

This section guides you through the details of using the module for each role. Click on the relevant role below to learn more about how to use CMS.

* [Citizens](https://docs.digit.org/complaints-management/access/pgr-user-manual/citizen-user-manual)
* [Employees](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual)