# File Complaints

The **File A Complaint** option allows citizens to register their complaints.

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| To file complaints navigate to the **Complaints** Home page. Click on the **File a Complaint** tab on the screen. This will open the complaint form page. | Select the applicable **Complaint Type** from the given list.                                                                         |

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| Select the relevant **Complaint Sub-Type** from the given options. Refer to the [list of complaint types](https://docs.digit.org/complaints-management/access/pgr-functional-specifications/complaint-types-list) available in CCRS. | Move the pin to the property location on the given map. **Skip And Continue** in case this is not available.                          |

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| Enter the **Pincode** to indicate the location of the complaint. Click on **Skip and Continue** to proceed in case you do not have the PIN details. | Select the **City** and the **Locality/Mohalla** from the drop-down list. Mohalla details are available for the selected city.        |

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| Enter a suitable **Landmark** to help reach the location easily.                                                                      | Upload a photo as evidence. Use the camera icon to click pictures and upload them directly. Click on **Skip and Continue** if you do not want to upload any photos. |

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| Enter any additional information if required.                                                                                         | The complaint is filed and submitted. Make a note of the complaint number.                                                            |