> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual.md). # Employee User Manual
Customer Support Representative
  1. File Complaints
  2. Search/Track Complaints
  3. Reopen Complaints
Grievance Routing Officer
  1. Assign Complaints
  2. Reassign Complaints
  3. Share Complaints
  4. Reject Complaints
Last Mile Employee
  1. Request Reassign
  2. Resolve Complaints
  3. Search/Track Complaints
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