# Employee User Manual

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><mark style="color:blue;"><strong>Customer Support Representative</strong></mark>   </td><td><p></p><ol><li><a href="employee-user-manual/csr-file-complaints">File Complaints</a></li><li><a href="employee-user-manual/csr-search-track-complaints">Search/Track Complaints</a></li><li><a href="employee-user-manual/csr-reopen-complaints">Reopen Complaints</a>   </li></ol></td><td></td></tr><tr><td><mark style="color:blue;"><strong>Grievance Routing Officer</strong></mark>  </td><td><ol><li><a href="employee-user-manual/gro-assign-complaints">Assign Complaints</a></li><li><a href="employee-user-manual/gro-reassign-complaints">Reassign Complaints</a></li><li><a href="employee-user-manual/gro-share-complaints">Share Complaints</a></li><li><a href="employee-user-manual/gro-reject-complaints">Reject Complaints</a>    </li></ol></td><td></td></tr><tr><td><mark style="color:blue;"><strong>Last Mile Employee</strong></mark>  </td><td><ol><li><a href="employee-user-manual/fme-request-reassign">Request Reassign</a></li><li><a href="employee-user-manual/fme-resolve-complaints">Resolve Complaints</a></li><li><a href="employee-user-manual/csr-search-track-complaints">Search/Track Complaints</a>  </li></ol></td><td></td></tr></tbody></table>