> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/access/pgr-user-manual/employee-user-manual/fme-request-reassign.md).

# FME - Request Reassign

First Mile Employees (FME) work on the assigned complaints. In some cases, the FMEs may request that complaints be reassigned to another employee.

To reassign complaints, search for the complaint using the complaint number. Open the complaint assigned to you.

![](https://lh5.googleusercontent.com/7Cy5hfyiTQlnJt5eUmu0PRrnJEHIRMHq0_fiHx06L7EMKy8y4vJVKSrt0eyKc8aWRKTJLBMU3GOVLlLB2oM1g3040lSNrPt-os7q0NbKv5atoXa4Fl8C0k36d-7utE82UzuFX9dv)

Click on the **Take Action** button and then click on the **Reassign** option.

![](https://lh4.googleusercontent.com/8-QPcpvMWKujijeczPWywwCxDiCQ6nLXYiuJErEqEwRv9Jj_Q_TxniIvNYaC3L1QBbbEYT9lYpbdzbaU-lS63z_3gujphQF3JhtLeY-YqUxG1k0qy5NjiLs4DPg1lT4krdcwLYa0)

Click on the **Reassign** button to complete the request. Select the employee (GRO in this case) to send the complaint back to the assignment queue. Enter any **Comments** and upload files as evidence, as required.

![](https://lh6.googleusercontent.com/SKBP9JpE3lrPVnuLPzXmnetbeNZnjiyPNWdf530bdoZyXKKcu2_SAlWCaRG54COuzR_oa3nHj7WN5JljnrC_tkFQqBt7ji3eOmcV3W60Bv8xniGggE-Z1_eQINR_VF18jWh688h0)

The complaint is redirected to the GRO Inbox for reassignment.


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