> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/access/public-grievances-and-redressal.md).

# Features

## About DIGIT Complaints Management

The DIGIT Complaints Management is a web and mobile-enabled platform designed to register and resolve public grievances. Its user-friendly interface allows citizens to submit their complaints anytime and from any location. The complaints are directed to the relevant municipal departments and staff who work towards resolving issues within a set timeframe. This digital and easily configurable platform enables quick and efficient handling of civic complaints while providing local urban authorities with an intuitive system that categorises issues and helps them to initiate corrective measures without delay.

## Key Features

* An efficient public grievance redressal mechanism
* Simple user registration and login system
* Simplified complaint and sub-complaint selection options
* GIS location mapping
* Easy complaint status tracking options
* Interactive dashboards
* Auto-escalations and SLAs
* WhatsApp integration

## Section Overview

This section contains all the documentation and information required to understand the DIGIT Complaints Management module, its key features, functional scope, and configuration details. Click on the links below to learn more about deploying, configuring, customising, and using the module.

* [Functional Specifications](/complaints-management/access/pgr-functional-specifications.md)
* [User Manual](/complaints-management/access/pgr-user-manual.md)
* [Workflows](/complaints-management/access/pgr-functional-specifications/pgr-workflows.md)
* [Design Architecture](/complaints-management/design/architecture.md)
* [Setup Complaints Management](/complaints-management/deploy/setup.md)
* [Configure Complaints Management](/complaints-management/deploy/configure.md)
* [Customise Complaints Management](/complaints-management/deploy/customise.md)

{% hint style="warning" %}
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## Contact Us

Reach out to us through any of the contact channels for any assistance or additional information on deployment.

{% embed url="<https://egov.org.in/contact-us/>" %}


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