> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/cms-v2.11/deploy/configure/master-data/master-data-templates/department-and-designation-master.md).

# Department & Designation Master

## Overview

The Department & Designation Master sheet defines the organisational hierarchy for each tenant by mapping official departments to their corresponding designations.\
This master data is used for workflows, employee assignments, routing logic, and access-control configurations across DIGIT modules.

To ensure accuracy and consistency, all fields include Excel-level validation that restricts input to alphabetic values only.

Common Master: [Common and Complaint type Master](https://docs.google.com/spreadsheets/d/1CQOSxJZBi3LJ8PUrJW3mkiEHTmGDp-F8ZPw4ShvRBUA/edit?usp=sharing)

***

## Data Table

<table><thead><tr><th width="92.52734375">S. No.</th><th>Department Name*</th><th>Designation Name*</th></tr></thead><tbody><tr><td>1</td><td>WATER DEPARTMENT</td><td>Engineer</td></tr><tr><td>2</td><td>ELECTRIC DEPARTMENT</td><td>LME</td></tr><tr><td>3</td><td>SANITATION DEPARTMENT</td><td>Worker</td></tr></tbody></table>

{% hint style="info" %} <mark style="color:$primary;">**Note:**</mark> <mark style="color:$primary;"></mark><mark style="color:$primary;">This is sample data. Actual entries must follow naming conventions and validation rules.</mark>
{% endhint %}

***

## Data Definition

<table><thead><tr><th width="73.94921875">S. No.</th><th width="118.3828125">Column Name</th><th width="99.515625">Data Type</th><th width="94.4296875">Data Size</th><th width="127.46875">Mandatory?</th><th>Definition / Description</th></tr></thead><tbody><tr><td>1</td><td>Department Name</td><td>Text</td><td>256</td><td>Yes</td><td>Official department name within the tenant organization. Only alphabets and spaces allowed.</td></tr><tr><td>2</td><td>Designation Name</td><td>Text</td><td>256</td><td>Yes</td><td>Role or position associated with the department. Must contain alphabetic characters only (A–Z, a–z, spaces).</td></tr></tbody></table>

***

## Steps to Fill Data

1. Download the Department & Designation Master template.
2. Review the headers and understand each field using the Data Definition table.
3. In each row:
   1. Enter a valid Department Name (mandatory).
   2. Enter a valid Designation Name (mandatory).
4. Ensure all entries contain only:
   1. Alphabets
   2. Spaces
5. Do not enter:
   1. Numbers (0–9)
   2. Special characters like %, &, @, #, -, \_
   3. Mixed values (for example: “Dept1”, “Eng2”)
6. Cross-check for spelling consistency to avoid duplicate variations.
7. After data entry, verify the sheet against the Excel validation rules.
8. Save the file and prepare it for MDMS ingestion.

***

## Excel Validation Framework

The sheet applies strict alphabet-only validation for all fields to prevent invalid entries and maintain clean, consistent master data.

### Types of Validations Applied

<table><thead><tr><th width="233.61328125">Validation Type</th><th>Description</th></tr></thead><tbody><tr><td>Alphabetic Text Validation</td><td>Ensures entries contain only letters and spaces.</td></tr><tr><td>Character Restriction</td><td>Prevents use of symbols such as %, &#x26;, @, #, -, _.</td></tr><tr><td>Input Sanitization</td><td>Disallows any alphanumeric or mixed-value entries.</td></tr></tbody></table>

***

### Validation Row Mapping

<table><thead><tr><th width="222.82421875">Column Name</th><th>Excel Validation Applied</th></tr></thead><tbody><tr><td>Department Name*</td><td>Alphabets and spaces only</td></tr><tr><td>Designation Name*</td><td>Alphabets and spaces only</td></tr></tbody></table>

***

## Sample Data Rows

<table><thead><tr><th width="261.07421875">Department Name</th><th>Designation Name</th></tr></thead><tbody><tr><td>WATER DEPARTMENT</td><td>Engineer</td></tr><tr><td>ELECTRIC DEPARTMENT</td><td>LME</td></tr><tr><td>SANITATION DEPARTMENT</td><td>Worker</td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.digit.org/complaints-management/cms-v2.11/deploy/configure/master-data/master-data-templates/department-and-designation-master.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.