# Complaint Types List

## Overview

The *Complaint Types* is a **master classification** that all users (citizens, CSR, GRO, LME) use to categorise grievances. It defines the options available in the drop‑down when a complaint is being submitted or processed. This list acts as foundational master data, enabling proper routing, SLA tracking, reporting, and audit capabilities in CCRS. 

{% hint style="info" %}
Make note that this list is configurable as per requirements.
{% endhint %}

## List

<table><thead><tr><th width="259">Complaints Types</th><th>Complaints Sub-Types</th></tr></thead><tbody><tr><td>Streetlights</td><td><ol><li>Streetlight not working</li><li>Installation of new street light</li></ol></td></tr><tr><td>Garbage</td><td><ol><li>Garbage needs to be cleared</li><li>Burning of garbage</li><li>Damaged garbage bin</li><li>Non-sweeping of road</li><li>Congress grass-cutting</li></ol></td></tr><tr><td>Drains</td><td><ol><li>Overflowing/Blocked drain</li><li>Cleaning of drains</li><li>Water entered house rainy season</li></ol></td></tr><tr><td>Water &#x26; Sewerage</td><td><ol><li>Illegal discharge of sewage</li><li>Block/overflowing sewage</li><li>Shortage of water</li><li>Dirty water supply</li><li>Broken water pipe/leakage</li><li>Water pressure is very less</li><li>No water supply</li><li>Sewage main hole cover missing or broken</li><li>Sewerage main hole cover raising</li><li>Cleaning of sewerage moves slurry gear</li></ol></td></tr><tr><td>Property Tax/ House Tax</td><td><ol><li>How to pay property tax</li><li>Wrong calculation</li><li>Receipt not generated</li><li>Others</li></ol></td></tr><tr><td>Roads &#x26; Footpaths</td><td><ol><li>Damaged road</li><li>Waterlogged road</li><li>Manhole cover missing or broken</li><li>Damaged/Blocked footpath</li><li>Construction material lying on road</li><li>Illegal rehries on road</li><li>Road jalli broken</li></ol></td></tr><tr><td>Mosquitoes</td><td><ol><li>Request spraying or fogging operation</li></ol></td></tr><tr><td>Animals</td><td><ol><li>Stray animals</li><li>Dead animals</li></ol></td></tr><tr><td>Public Toilets</td><td><ol><li>Dirty or smelly public toilets</li><li>Public toilet damaged</li><li>No water or electricity in public toilet</li></ol></td></tr><tr><td>Land Violations</td><td><ol><li>Illegal shops on footpath</li><li>Illegal construction</li><li>Illegal parking</li></ol></td></tr><tr><td>Trees</td><td><ol><li>Illegal cutting of trees</li><li>Cutting or trimming of tree required</li></ol></td></tr><tr><td>Open Defecation</td><td><ol><li>Open defecation</li></ol></td></tr><tr><td>Parks</td><td><ol><li>Parks require maintenance</li></ol></td></tr><tr><td>Others</td><td></td></tr></tbody></table>


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