> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/complaints-resolution-v2.10/access/pgr-user-manual/citizen-user-manual/file-complaints.md).

# File Complaints

The **File A Complaint** option allows citizens to register their complaints.

{% @howdygo/embed url="<https://app.howdygo.com/share/23e02e0e-9d1c-486d-96de-ca28e47443ea>" %}

| <img src="/files/JhmAusRWsMvtyeUnq3ch" alt="" data-size="original">                                                                                       | <img src="/files/8hpShc6axcRyHPy9HsOt" alt="" data-size="original"> |
| --------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------- |
| To file complaints navigate to the **Complaints** Home page. Click on the **File a Complaint** tab on the screen. This will open the complaint form page. | Select the applicable **Complaint Type** from the given list.       |

| <img src="/files/R7aYGDJEFSef3FKssOU0" alt="" data-size="original">                                                                                                                                                                           | <img src="/files/C0PdVwfeDw9Uwa6FC1iq" alt="" data-size="original">                                          |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ |
| Select the relevant **Complaint Sub-Type** from the given options. Refer to the [list of complaint types](/complaints-management/complaints-resolution-v2.10/access/pgr-functional-specifications/complaint-types-list.md) available in CCRS. | Move the pin to the property location on the given map. **Skip And Continue** in case this is not available. |

| <img src="/files/AhHzBWSzzRkPTBGzlBie" alt="" data-size="original">                                                                                 | <img src="/files/qsfl9AlQUp1fPknZZmyC" alt="" data-size="original">                                                            |
| --------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| Enter the **Pincode** to indicate the location of the complaint. Click on **Skip and Continue** to proceed in case you do not have the PIN details. | Select the **City** and the **Locality/Mohalla** from the drop-down list. Mohalla details are available for the selected city. |

| <img src="/files/ull7O8RPHESibhF1a0rs" alt="" data-size="original"> | <img src="/files/lNc04N8e43FmzBJrbfD7" alt="" data-size="original">                                                                                                 |
| ------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Enter a suitable **Landmark** to help reach the location easily.    | Upload a photo as evidence. Use the camera icon to click pictures and upload them directly. Click on **Skip and Continue** if you do not want to upload any photos. |

| <img src="/files/hxQRjLvXPfCnr8A4zcs8" alt="" data-size="original"> | <img src="/files/OijPH5peXwtYGFWUhUOy" alt="" data-size="original">        |
| ------------------------------------------------------------------- | -------------------------------------------------------------------------- |
| Enter any additional information if required.                       | The complaint is filed and submitted. Make a note of the complaint number. |


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