# Rate Complaints
The CCRS module enables citizens to give their feedback on resolved complaints.
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| To rate resolved complaints navigate to the **Complaints** menu option. Click on the **My Complaints** tab. | Scroll down to the complaint you want to rate. You can rate only complaints marked as Closed. |
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| Scroll down to the **Complaint Timeline** section. Click on the **Rate** button on the timeline. | Click on the number of stars on the screen to rate the work on the complaint on five. Click on the most appropriate feedback statement to rate the work. Add any additional information in the **Comments** section. Click on the **Submit** button. |
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| The system will display an acknowledgement of your ratings. Click on the **Go back to home page** button to navigate back to the home page. | |
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.digit.org/complaints-management/complaints-resolution-v2.10/access/pgr-user-manual/citizen-user-manual/rate-complaints.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.