# Employee User Manual

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><mark style="color:blue;"><strong>Customer Support Representative</strong></mark>   </td><td><p></p><ol><li><a href="/pages/rxfULBkuW5gDC73SWiuU">File Complaints</a></li><li><a href="/pages/aI71g4GyWZcHKBaMd9X1">Search/Track Complaints</a></li><li><a href="/pages/kpYcbOIaXhCRtxInZrUt">Reopen Complaints</a>   </li></ol></td><td></td></tr><tr><td><mark style="color:blue;"><strong>Grievance Routing Officer</strong></mark>  </td><td><ol><li><a href="/pages/HcJAkqXPqE43X83hmdvd">Assign Complaints</a></li><li><a href="/pages/sQF45MKdmrOUNWqiEgs0">Reassign Complaints</a></li><li><a href="/pages/wsghApwAx9aZPazP3QVt">Share Complaints</a></li><li><a href="/pages/RXj9VtDT9WYkxYGxOaWh">Reject Complaints</a>    </li></ol></td><td></td></tr><tr><td><mark style="color:blue;"><strong>Last Mile Employee</strong></mark>  </td><td><ol><li><a href="/pages/POYmyc8i0IveQNVKBsLE">Request Reassign</a></li><li><a href="/pages/rueSsDPYjiGuf7lgxxHJ">Resolve Complaints</a></li><li><a href="/pages/aI71g4GyWZcHKBaMd9X1">Search/Track Complaints</a>  </li></ol></td><td></td></tr></tbody></table>


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