> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/complaints-resolution-v2.10/access/pgr-user-manual/employee-user-manual/csr-file-complaints.md).

# CSR - File Complaints

To file complaints on behalf of the citizen navigate to the **Complaints Inbox** and click on the **New Complaint** option. This will open the complaint form page.

![](https://lh5.googleusercontent.com/cZhy3Qqw9fmW6q30u1yksHZZzsm7XpL9EXKh3yRj22Y9IOBO1iufVXfozNtVopmfPaqBnBRyRDbRDM2_I68HTikcViE_9_HEqop76oDySCWfTJxR9hHNz-TuWZLAKCtoyqdX8wwl)

Enter the **Citizen Mobile Number** and **Citizen Name**. 

![](https://lh5.googleusercontent.com/bjMpDNVT2pdkseH9Z8CW5bgeNEBt0OHPSgb74bniOjlRnIzSrKlgB2_TNQ1B7l3Z3aXqN8l6MViM105B0GtAmDxD9sZCd_2EgITkGUclvrHaEeKW8cAvGMclVfzRYHZ8lgIjEca-)

Select the **Complaint Type** and **Complaint Sub Type** from the drop-down list.

![](https://lh6.googleusercontent.com/U_ShYgWWqJCAWOKNW7jGRIvKKy2Zi7KJXoWMGHFf20SnYXaWsM4uZXakPA-GE3cFtq4ixYnHjBQeiyD8xNFBWeyaUQy9fV6howMr-r85sSNv0P0Jz3bgrbYFLgagP9RTxUT-VEH9)

Enter the **Pincode**, **City**, **Mohalla**, and **Landmark** details to specify the complaint location.

![](https://lh6.googleusercontent.com/EDAa3r91mRu0NsrO3oBfPc5GWwCspbgBMoYr_nux4vsDPx5F-zcfaKnvRZqEQgq1ZDHMGu5v0lQxAWmBOTfGx7ZAi_8E_-BXkgUkPZeOiw8_3l1TWlvwARsdMGeMzMIr2rxCxp3d)

Enter any **Additional Details** as required to provide more information about the complaint

![](https://lh3.googleusercontent.com/y7q1ll7iVLpXRRL7YxSvc4V938c1w9GyEyIly5FB7937WMZU-DzYztu8ahF-TjnVWAi93YkNo1Xn69eYOJXZoWyQ2wyjkBByp-t_rWp1pBlQ-In96gC1RMvkGAVrvfHvpYn60pyw)

Click on the **File Complaint** button.

![](https://lh4.googleusercontent.com/0JPVCUNd5GlljorayIK-SZPHIu52oCEY1tpwm0eAy5S5fAugiOPtHlTyjjii1LJx7bmxvMgSgisX96gBehJbd4XRvq2cVbN_mQsT4MXIOkbDb5txqFMRSOW4SlHraDqW29edfJRa)

The system displays the Complaint Registered Successfully message along with the Complaint No.


---

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