> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/complaints-resolution-v2.10/access/pgr-user-manual/employee-user-manual/csr-reopen-complaints.md).

# CSR - Reopen Complaints

To reopen the complaints navigate to the **Complaints > My Complaints** menu option in the sidebar. Click on the closed complaint that you want to reopen. Scroll down to the **Complaint Timeline** section. Click on the **Re-Open** button on the timeline.

![](https://lh6.googleusercontent.com/4wAdWqA_U-UpkWgBFt9Nfqz25_SMQskdaBrclRtRd6tSOei5sj3TqrLH96kViDib4X9QFEnd7mzxMl-FzDJK7k1K-ENldTmt8dfTwidrDmNZdusuZM5zE19c2sGoXEJ3Wu-RAnMo)

{% hint style="info" %}
The Re-Open option will be available for a limited period after a complaint has been closed by the department. The exact duration may differ depending on the rules set by the State or ULB. Once this period passes, reopening will be disabled.
{% endhint %}

![](https://lh6.googleusercontent.com/_0q7cIz6f_poIUNzZTFJkEESK1JN0fgO7urTnmndOvypUh85LnR8A7i01HWSVt_YoWgqMfEgnfzKvE2_Jf-9Z3UNhg5X2he4-B1VpHov7zURq-o8krkYSnjS321n2_8C1L15hsJi)

Select the appropriate reason for reopening the complaint. Click on the camera icon to upload any photos related to the complaint. Enter any additional information in the **Comments** section. Click on the **Continue** button once done.

The system displays an acknowledgement message stating the complaint is reopened. Click on the **Go To Home** button to navigate back to the home page.


---

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