# CSR - Search/Track Complaints

Employees can search for specific complaints using the registered mobile number of citizens or by entering the last few digits of the complaint number.

![](https://lh4.googleusercontent.com/ia_YmtCk7dI0r8rRqcAUBf-QWZHw3KysBiIGszG2sStEoPwAYLW_OZ3RUMpfAkIt3L0FQJovdzHC1lQFGfvF_er_alsfCS8e_JTtNEz4fg6nB5fUnKoeABHXJKzpCAZiSay8IV2D)

Navigate to the homepage and click on the **Inbox** option to view the registered complaint. The employee inbox contains the list of complaints assigned to the logged-in employees for further action.

![](https://lh6.googleusercontent.com/2Tle4aM9UQwKPHdIOGsiJKt-wb-QdmOhgDeZENeyJqBzVvTOkeDNqPIO3WMgSVDLe1XOHEJLomr_3EZzHdbZyNErDAcI60eM43otmos86kO-UszdaHD7-eZxAEulQmPlxM6ob6he)

To search complaints navigate to the **Complaints** home page. Enter citizen **Mobile No.** Or, enter the last 6 digits of **Complaint No.** 

![](https://lh4.googleusercontent.com/j0JnZRs9mPr5N_JUPjQBkg00CRyMNj_hrXKJDRp82FgLEfbmc3Rih51d4zijL87tkfH9iIxV6ef1mxRt6lSNJ4krjrZ3wLv0WrHLsglqUwznDq_aLJylY5L_tB_dT_x7ngNUgijK)

Click on the **Search** button. You can also use the **Filter By** parameters in the left panel of the screen to narrow down your search. The available filters include **Complaint SubType**, **Locality**, and **Status**. The system retrieves and displays the matching records. 


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.digit.org/complaints-management/complaints-resolution-v2.10/access/pgr-user-manual/employee-user-manual/csr-search-track-complaints.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.