> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/complaints-resolution-v2.10/access/pgr-user-manual/employee-user-manual/csr-search-track-complaints.md).

# CSR - Search/Track Complaints

Employees can search for specific complaints using the registered mobile number of citizens or by entering the last few digits of the complaint number.

![](https://lh4.googleusercontent.com/ia_YmtCk7dI0r8rRqcAUBf-QWZHw3KysBiIGszG2sStEoPwAYLW_OZ3RUMpfAkIt3L0FQJovdzHC1lQFGfvF_er_alsfCS8e_JTtNEz4fg6nB5fUnKoeABHXJKzpCAZiSay8IV2D)

Navigate to the homepage and click on the **Inbox** option to view the registered complaint. The employee inbox contains the list of complaints assigned to the logged-in employees for further action.

![](https://lh6.googleusercontent.com/2Tle4aM9UQwKPHdIOGsiJKt-wb-QdmOhgDeZENeyJqBzVvTOkeDNqPIO3WMgSVDLe1XOHEJLomr_3EZzHdbZyNErDAcI60eM43otmos86kO-UszdaHD7-eZxAEulQmPlxM6ob6he)

To search complaints navigate to the **Complaints** home page. Enter citizen **Mobile No.** Or, enter the last 6 digits of **Complaint No.** 

![](https://lh4.googleusercontent.com/j0JnZRs9mPr5N_JUPjQBkg00CRyMNj_hrXKJDRp82FgLEfbmc3Rih51d4zijL87tkfH9iIxV6ef1mxRt6lSNJ4krjrZ3wLv0WrHLsglqUwznDq_aLJylY5L_tB_dT_x7ngNUgijK)

Click on the **Search** button. You can also use the **Filter By** parameters in the left panel of the screen to narrow down your search. The available filters include **Complaint SubType**, **Locality**, and **Status**. The system retrieves and displays the matching records. 


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# Agent Instructions
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```

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