# FME - Request Reassign

First Mile Employees (FME) work on the assigned complaints. In some cases, the FMEs may request that complaints be reassigned to some other employee.

To re-assign complaints, search for the complaint using the complaint number. Open the complaint assigned to you.

![](https://lh5.googleusercontent.com/7Cy5hfyiTQlnJt5eUmu0PRrnJEHIRMHq0_fiHx06L7EMKy8y4vJVKSrt0eyKc8aWRKTJLBMU3GOVLlLB2oM1g3040lSNrPt-os7q0NbKv5atoXa4Fl8C0k36d-7utE82UzuFX9dv)

Click on the **Take Action** button and then click on the **Reassign** option.

![](https://lh4.googleusercontent.com/8-QPcpvMWKujijeczPWywwCxDiCQ6nLXYiuJErEqEwRv9Jj_Q_TxniIvNYaC3L1QBbbEYT9lYpbdzbaU-lS63z_3gujphQF3JhtLeY-YqUxG1k0qy5NjiLs4DPg1lT4krdcwLYa0)

Click on the **Reassign** button to complete the request. Select the employee (GRO in this case) to send the complaint back in the assignment queue. Enter any **Comments** and upload files as evidence as required.

![](https://lh6.googleusercontent.com/SKBP9JpE3lrPVnuLPzXmnetbeNZnjiyPNWdf530bdoZyXKKcu2_SAlWCaRG54COuzR_oa3nHj7WN5JljnrC_tkFQqBt7ji3eOmcV3W60Bv8xniGggE-Z1_eQINR_VF18jWh688h0)

The complaint is redirected to the GRO Inbox for reassignment.


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