# FME - Resolve Complaints Once the complaints are actioned on, the FME marks the issue as resolved. The complaint is closed subsequently. To mark the complaint resolved, Search for the complaint using the complaint number**.** Or, the list of complaints assigned to the LME is available on the panel - click on the specific complaint ![](https://lh5.googleusercontent.com/7Cy5hfyiTQlnJt5eUmu0PRrnJEHIRMHq0_fiHx06L7EMKy8y4vJVKSrt0eyKc8aWRKTJLBMU3GOVLlLB2oM1g3040lSNrPt-os7q0NbKv5atoXa4Fl8C0k36d-7utE82UzuFX9dv) Click on the Take Action button and then click on Resolve. Enter any comments and upload files as evidence as required. ![](https://lh4.googleusercontent.com/8-QPcpvMWKujijeczPWywwCxDiCQ6nLXYiuJErEqEwRv9Jj_Q_TxniIvNYaC3L1QBbbEYT9lYpbdzbaU-lS63z_3gujphQF3JhtLeY-YqUxG1k0qy5NjiLs4DPg1lT4krdcwLYa0) Click on the Resolved button to close the complaint. The complaint timeline is updated to Resolved. A notification is also sent to the citizen stating that the complaint is resolved. ![](https://lh4.googleusercontent.com/8-QPcpvMWKujijeczPWywwCxDiCQ6nLXYiuJErEqEwRv9Jj_Q_TxniIvNYaC3L1QBbbEYT9lYpbdzbaU-lS63z_3gujphQF3JhtLeY-YqUxG1k0qy5NjiLs4DPg1lT4krdcwLYa0) The system will display an acknowledgement message. Click on the **Go To Home** button to navigate back to the home page. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.digit.org/complaints-management/complaints-resolution-v2.10/access/pgr-user-manual/employee-user-manual/fme-resolve-complaints.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.