# GRO - Assign Complaints

Grievances filed by citizens are assigned to specific employees who are responsible for acting on and resolving the complaints.

To assign complaints, navigate to the Inbox and search for the complaints waiting to be assigned. Click on a complaint to open and view the complaint details.

![](https://lh3.googleusercontent.com/l_X2sCpQMHQwAVn8p1ld0fSyTztM2RTy7sdBB3gRPXXxn2jDtJCravCnn0Gy-a4kpEBL1iDVKYc8fDciHgEenm3n72VFIXBS8_Ftk6lrKzfphOAo8uZy7kVoTRcWBQ5Gnrg8k6Yt)

To assign the complaint to any employee click on the **Take Action** button and click on **Assign Complaint**.

![](https://lh3.googleusercontent.com/YV7NXgWgAFRfe02jW44F_44JT7HCxfA73H5w2HgfVVLn-4hN9useSrLyHtFvw-Qfh2Qfdr18pSzUJeG7X4rPX-aQGCW4LR34p7BJZ8FABllM6epD4qxrC-BKXhF3w35UWgC0Zvmq)

Select an LME who will attend to this complaint. Enter any additional comments or information as required. Upload any files in context to the complaint if required.

Click on the **Assign** button to assign the complaint.

![](https://lh4.googleusercontent.com/5fTPBRGgKnVnTJKCfflEGln6mdg-QNvOSS_Gh56KSltqQjljsfL-xgXkEn9STqZBkKt5SQUI1pMVT0_z8_geZG9QNNkQod0rk48dQoOpf4Aup87qM7RQpt-NF8NT7Luji5sT60d-)

The complaint is assigned to the selected employee.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.digit.org/complaints-management/complaints-resolution-v2.10/access/pgr-user-manual/employee-user-manual/gro-assign-complaints.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.