For the complete documentation index, see llms.txt. This page is also available as Markdown.
Features
Complaints Management module simplifies the public grievance management process
About DIGIT Complaints Management
The DIGIT Complaints Management is a web and mobile-enabled platform designed to register and resolve public grievances. Its user-friendly interface allows citizens to submit their complaints anytime and from any location. The complaints are directed to the relevant municipal departments and staff who work towards resolving issues within a set timeframe. This digital and easily configurable platform enables quick and efficient handling of civic complaints while providing local urban authorities with an intuitive system that categorises issues and helps them to initiate corrective measures without delay.
Key Features
An efficient public grievance redressal mechanism
Simple user registration and login system
Simplified complaint and sub-complaint selection options
GIS location mapping
Easy complaint status tracking options
Interactive dashboards
Auto-escalations and SLAs
Section Overview
This section contains all the documentation and information required to understand the DIGIT Complaints Management module, its key features, functional scope, and configuration details. Click on the links below to learn more about deploying, configuring, customising, and using the module.
