> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/complaints-resolution-v2.10/deploy/setup/production-setup/deploy-complaints-management/unified-approach-not-for-publish/1.-login.md).

# 1. Login

### 1.1 Find the Login Cell

Scroll to find the cell labelled "Phase 0: Authentication"

![](/files/aiqmAVAv4iLnst7oWBTb)

### 1.2 Enter Your Details

You will see fields to fill:

<table><thead><tr><th width="166.19140625">Field</th><th width="253.48828125">What to enter</th><th>Example</th></tr></thead><tbody><tr><td>Domain url</td><td>Your CRS website address</td><td>https://crs.yourstate.gov.in</td></tr><tr><td>Username</td><td>Your admin username</td><td>ADMIN_USER</td></tr><tr><td>Password</td><td>Your admin password</td><td>********</td></tr><tr><td>Tenant ID</td><td>Root tenant code</td><td>pg</td></tr></tbody></table>

#### Login Details (For Initial Access)

You can log in to the system using the following default credentials for the root tenant:

* Username: SUPERADMIN
* Password: eGov\@123
* Tenant ID: statea

You can log in to the system using the following default credentials for the city:

* Username: CITYADMIN
* Password: eGov\@123
* Tenant ID: statea.citya

#### 1.3 Run the Cell

Press Shift + Enter

#### 1.4 Check for Success

You should see a green message:

✅ Authentication successful!

&#x20;  User: ADMIN\_USER

&#x20;  Tenant: **pg**

![](/files/yyvInqWwptqB8nGbLkG0)

#### If Login Fails

<table><thead><tr><th width="271.86328125">Problem</th><th>What to do</th></tr></thead><tbody><tr><td>Wrong password</td><td>Check your password and try again</td></tr><tr><td>Connection error</td><td>Check your internet connection</td></tr><tr><td>URL error</td><td>Verify the domain URL </td></tr></tbody></table>

![](/files/GX2E58D5lTbk9DBDLsEV)


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