> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/complaints-resolution-v2.10/deploy/setup/production-setup/deploy-complaints-management/unified-approach/4.-add-employees.md).

# 4. Add Employees

## Overview

This step creates employee accounts for complaint handlers. The upload is idempotent, so running it again will not create duplicate records.

### 4.1 Prepare the employee file

Prepare your Employee Master XLSX. Use the structure described in [6. Upload Employee Information](/complaints-management/complaints-resolution-v2.10/deploy/setup/production-setup/deploy-complaints-management/unified-approach-not-for-publish/6.-upload-employee-information.md).

### 4.2 Upload and process

<div align="left"><figure><img src="/files/bTFJajYPtH46GN1JpKPi" alt=""><figcaption></figcaption></figure></div>

### 4.3 Check results

<div align="left"><figure><img src="/files/FuyO7MPDDlxq97jLLnwR" alt=""><figcaption></figcaption></figure></div>


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