# Data Model

Explore the **data model architecture** for the Complaints Management module to understand the foundation for how complaint information is stored, tracked, and processed within the system. It defines the relationships between various entities (citizen, complaint, service, status, actions, etc.) required to handle the end-to-end grievance lifecycle.

<figure><img src="/files/cTLxO4KD0SBLJ4pmKrxN" alt=""><figcaption></figcaption></figure>


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