> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/complaints-resolution-v2.10/urban.md).

# Introducing DIGIT Complaints Management

## About Complaints Management 

The **DIGIT Complaints Management or CMS,** is a web and mobile-enabled platform designed to register and address public grievances. Its intuitive interface allows citizens to submit complaints anytime and from any location. These complaints are directed to the relevant municipal departments and staff, who work to resolve issues within a designated timeframe. This digital, easily configurable system promotes swift and effective resolution of civic complaints, while providing local urban authorities with a user-friendly platform that categorises issues and facilitates the initiation of corrective measures without delay.

{% hint style="info" %}
[**Note: CMS used to be called Public Grievance Redressal (PGR). There may be references to this older name in the documentation/manuals.**](#user-content-fn-1)[^1] 
{% endhint %}

## Useful Links

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="/pages/AnDkeY1gHxxbuZ9Pp1dK"><mark style="color:blue;"><strong>Access</strong></mark> </a></td><td>Explore the functional specifications, workflow designs, master data templates and user manual for the application.</td><td></td><td><a href="/pages/AnDkeY1gHxxbuZ9Pp1dK">/pages/AnDkeY1gHxxbuZ9Pp1dK</a></td></tr><tr><td><a href="/pages/1vWdd2MvSgOQE3ej7iKp"><mark style="color:blue;"><strong>Deploy</strong></mark> </a></td><td>Detailed steps on how to set up, configure and customise the DIGIT Complaints Management.</td><td></td><td><a href="/pages/1vWdd2MvSgOQE3ej7iKp">/pages/1vWdd2MvSgOQE3ej7iKp</a></td></tr><tr><td><a href="/pages/ewArM7BCPFxSTEOvIu7v"><mark style="color:blue;"><strong>Design</strong></mark></a></td><td>Explore the architecture and design details for the citizen complaints resolution system</td><td></td><td></td></tr></tbody></table>

## Contact Us

{% embed url="<https://egov.org.in/contactegov>" %}

[^1]:


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