> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/design.md).

# Design

- [Architecture](https://docs.digit.org/complaints-management/design/architecture.md)
- [Solution Architecture](https://docs.digit.org/complaints-management/design/architecture/solution-architecture.md)
- [Data Model](https://docs.digit.org/complaints-management/design/architecture/data-model.md): This page provides different views of the data model to help partners, SI integrators, developers & product managers understand the relationships between entities.
- [Sequence Diagrams](https://docs.digit.org/complaints-management/design/architecture/sequence-diagrams.md)
- [Tenancy](https://docs.digit.org/complaints-management/design/architecture/tenancy.md)
- [Boundary Hierarchy](https://docs.digit.org/complaints-management/design/architecture/boundary-hierarchy.md): Boundary Hierarchy Design – CMS Context
- [User Personas](https://docs.digit.org/complaints-management/design/architecture/user-personas.md)
- [Masters List](https://docs.digit.org/complaints-management/design/architecture/masters-list.md)
- [Complaints Classification](https://docs.digit.org/complaints-management/design/architecture/complaints-classification.md)
- [CMS Workflows](https://docs.digit.org/complaints-management/design/architecture/cms-workflows.md)
- [ID Formats](https://docs.digit.org/complaints-management/design/architecture/id-formats.md)
- [Integrations](https://docs.digit.org/complaints-management/design/architecture/integrations.md)
- [Default-data-handler](https://docs.digit.org/complaints-management/design/architecture/default-data-handler.md)
- [Complaint API Specs](https://docs.digit.org/complaints-management/design/architecture/complaint-api-specs.md)
- [Services](https://docs.digit.org/complaints-management/design/architecture/services.md)
- [Config Service](https://docs.digit.org/complaints-management/design/architecture/services/config-service.md): digit-config-service
- [User Preferences Service](https://docs.digit.org/complaints-management/design/architecture/services/user-preferences-service.md): digit-user-preferences-service
- [Novu Bridge Service](https://docs.digit.org/complaints-management/design/architecture/services/novu-bridge-service.md): Manage central notification orchestration for the DIGIT platform
- [Data Ontology](https://docs.digit.org/complaints-management/design/architecture/data-ontology.md): DIGIT Complaint Management System Domain Ontology


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