> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/complaints-management/design/architecture/masters-list.md).

# Masters List

## Overview

The complaints service appends to and modifies existing platform service masters for RBAC, ID formats, etc, and also defines its own.

## Masters

### Common Masters

<table><thead><tr><th width="226.50390625">Module</th><th width="154.015625">Master</th><th>Purpose</th></tr></thead><tbody><tr><td><code>ACCESSCONTROL-ROLES</code></td><td><code>roles</code></td><td>Defines user roles (e.g., <code>CITIZEN</code>, <code>PGR_LME</code>, <code>PGR_GRO</code>)</td></tr><tr><td><code>ACCESSCONTROL-ACTIONS-TEST</code></td><td><code>actions-test</code></td><td>Lists API actions such as <code>_create</code>, <code>_update</code>, <code>_search</code></td></tr><tr><td><code>ACCESSCONTROL-ROLEACTIONS</code></td><td><code>roleactions</code></td><td>Maps roles to actions (i.e., role-based API access control)</td></tr><tr><td><code>common-masters</code></td><td><code>IdFormat</code></td><td>ID generation rules (e.g., Complaint ID format)</td></tr><tr><td><code>tenant</code></td><td><code>tenants</code></td><td>List of tenants (e.g., <code>state.citya</code>)</td></tr><tr><td><code>tenant</code></td><td><code>citymodule</code></td><td>Defines which services are enabled for each city/tenant</td></tr><tr><td><code>common-masters</code></td><td><code>Department</code></td><td>List of departments (used for routing complaints)</td></tr></tbody></table>

### Masters Defined By CMS Service

<table><thead><tr><th width="213.46484375">Master </th><th>Purpose</th></tr></thead><tbody><tr><td><code>ServiceDefs</code></td><td>Defines complaint types and subtypes</td></tr><tr><td><code>UIConstants</code></td><td>Configures UI behavior (e.g., SLAs, rules for re-opening tickets)</td></tr></tbody></table>

### UI Masters

<table><thead><tr><th width="213.46484375">Master </th><th>Purpose</th></tr></thead><tbody><tr><td><code>GenderType</code></td><td>Defines user gender types in the Profile &#x26; user creation</td></tr><tr><td>StateInfo</td><td>Base configuration holds the languages, Banner, logo, background image URLs shown in the web UI. The URLs usually point to a S3 assets bucket.</td></tr></tbody></table>


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