# Rate Complaints

The CCRS module enables citizens to give their feedback on resolved complaints.

| <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/uL189xV5Im6nKgmjxjqp/image.png" alt="" data-size="original"> | <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/FdSX6F9VzTUtIL1ZwFsa/image.png" alt="" data-size="original"> |
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| To rate resolved complaints navigate to the **Complaints** menu option. Click on the **My Complaints** tab.                           | Scroll down to the complaint you want to rate. You can rate only complaints marked as Closed.                                         |

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| Scroll down to the **Complaint Timeline** section. Click on the **Rate** button on the timeline.                                            | Click on the number of stars on the screen to rate the work on the complaint on five. Click on the most appropriate feedback statement to rate the work. Add any additional information in the **Comments** section. Click on the **Submit** button. |
| <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/tf4ZifbTJ9HaANUjbRDS/image.png" alt="" data-size="original">       |                                                                                                                                                                                                                                                      |
| The system will display an acknowledgement of your ratings. Click on the **Go back to home page** button to navigate back to the home page. |                                                                                                                                                                                                                                                      |