# Reopen Complaints

| <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/rd3HXSvzxZpKa5bjXvJE/image.png" alt="" data-size="original"> | <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/uL3E28RZcAAxpLvjep6f/image.png" alt="" data-size="original"> |
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| To reopen the complaint navigate to the **Complaints > My Complaints** menu option.                                                   | Click on the closed complaint that you want to reopen.                                                                                |
| <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/rUXo577DpxErYX8qODeS/image.png" alt="" data-size="original"> | <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/uRoj39zUFu7NwhV3Vn8P/image.png" alt="" data-size="original"> |
| Scroll down to the **Complaint Timeline** section. Click on the **Re-Open** button on the timeline.                                   | Select the appropriate reason for reopening the complaint.                                                                            |
| <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/vikcKp3u6LdJproWgTCy/image.png" alt="" data-size="original"> | <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/2eFr79UeDp6su4ttuGCH/image.png" alt="" data-size="original"> |
| Click on the camera icon to upload any photos related to the complaint.                                                               | Enter any additional information in the **Provide Additional Details** section. Click on the **Reopen Complaint** button once done.   |

{% hint style="info" %}
The Re-Open button will only be available for 5 days after the department employee resolves and closes the complaint. The 5 days is the default period. This is configurable, and the number of days can vary depending on the State or ULBs. The citizen or CSR will not be able to reopen complaints once this period is over.
{% endhint %}

| <img src="https://content.gitbook.com/content/szvWp0bRxYU0P0l6DKOo/blobs/QrZc0fMMwBKlswCADTOp/image.png" alt="" data-size="original"> | The notification along with the complaint number is sent to your registered mobile number. You can track the complaint status using a mobile or web app. Click on the **Go back to the home page** button to navigate back to the home page |
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