# Design

- [Architecture](/complaints-management/design/architecture.md)
- [Solution Architecture](/complaints-management/design/architecture/solution-architecture.md)
- [Data Model](/complaints-management/design/architecture/data-model.md)
- [Sequence Diagrams](/complaints-management/design/architecture/sequence-diagrams.md)
- [Tenancy](/complaints-management/design/architecture/tenancy.md)
- [Boundary Hierarchy](/complaints-management/design/architecture/boundary-hierarchy.md): Boundary Hierarchy Design – CMS Context
- [User Personas](/complaints-management/design/architecture/user-personas.md)
- [Masters List](/complaints-management/design/architecture/masters-list.md)
- [CMS Workflows](/complaints-management/design/architecture/cms-workflows.md)
- [ID Formats](/complaints-management/design/architecture/id-formats.md)
- [Default-data-handler](/complaints-management/design/architecture/default-data-handler.md)
- [Complaints API Specs](/complaints-management/design/architecture/complaints-api-specs.md)