Masters List

Overview

The complaints service appends to and modifies existing platform service masters for RBAC, ID formats, etc, and also defines its own.

Masters

Common Masters

Module	Master	Purpose
ACCESSCONTROL-ROLES	roles	Defines user roles (e.g., CITIZEN, PGR_LME, PGR_GRO)
ACCESSCONTROL-ACTIONS-TEST	actions-test	Lists API actions such as _create, _update, _search
ACCESSCONTROL-ROLEACTIONS	roleactions	Maps roles to actions (i.e., role-based API access control)
common-masters	IdFormat	ID generation rules (e.g., Complaint ID format)
tenant	tenants	List of tenants (e.g., state.citya)
tenant	citymodule	Defines which services are enabled for each city/tenant
common-masters	Department	List of departments (used for routing complaints)

Masters Defined By CCRS Service

Master	Purpose
ServiceDefs	Defines complaint types and subtypes
UIConstants	Configures UI behavior (e.g., SLAs, rules for re-opening tickets)

UI Masters

Master	Purpose
GenderType	Defines user gender types in the Profile & user creation
StateInfo	Base configuration holds the languages, Banner, logo, background image URLs shown in the web UI. The URLs usually point to a S3 assets bucket.