User Personas

User Personas

Refer to the table below for different user personas supported by CCRS.

Code	Name	Description
PGR_LME	Last Mile Employee	The last mile employee (LME) who can resolve complaints on the ground
GRO	Complaint Assessor	Employee who routes and assigns complaints to LMEs for resolution.
CSR	Customer Service Representative	User who can create complaints on behalf of a citizen
MDMS_ADMIN	MDMS ADMIN	MDMS User that can create and search schema
SYSTEM	System user	System user role
HRMS_ADMIN	HRMS Admin	HRMS Admin
SUPERUSER	Super User	System Administrator. Can change all master data and has access to all screens.
EMPLOYEE	Employee	Default role for all employees
CITIZEN	Citizen	Citizen who can raise complaint

Persona Role Mapping

Persona	Role(s) Assigned	Description
Citizen	CITIZEN	A citizen who wants to file a complaint about the lack of public service delivery
Assigning Officer	EMPLOYEE, GRO	Employee who routes and assigns complaints to LMEs for resolution.
Last Mile Employee (Technician)	EMPLOYEE,PGR_LME	The on-the-ground employee who resolves the complaints
Counter Employee	EMPLOYEE, CSR	User who can create complaints on behalf of a citizen
DevOps	SUPERUSER	Person who sets up DIGIT has the superuser username/password.
System Administrator	MDMS_ADMIN, LOC_ADMIN, HRMS_ADMIN	Person who can setup master data, localisation, create employees and manage access to the application

Role Action Mapping

This document has an API-wise listing of roles having access to APIs.