CSR - Reopen Complaints

To reopen the complaints navigate to the Complaints > My Complaints menu option in the sidebar. Click on the closed complaint that you want to reopen. Scroll down to the Complaint Timeline section. Click on the Re-Open button on the timeline.

The Re-Open option will be available for a limited period after a complaint has been closed by the department. The exact duration may differ depending on the rules set by the State or ULB. Once this period passes, reopening will be disabled.

Select the appropriate reason for reopening the complaint. Click on the camera icon to upload any photos related to the complaint. Enter any additional information in the Comments section. Click on the Continue button once done.

The system displays an acknowledgement message stating the complaint is reopened. Click on the Go To Home button to navigate back to the home page.