FME - Request Reassign

First Mile Employees (FME) work on the assigned complaints. In some cases, the FMEs may request that complaints be reassigned to some other employee.

To re-assign complaints, search for the complaint using the complaint number. Open the complaint assigned to you.

Click on the Take Action button and then click on the Reassign option.

Click on the Reassign button to complete the request. Select the employee (GRO in this case) to send the complaint back in the assignment queue. Enter any Comments and upload files as evidence as required.

The complaint is redirected to the GRO Inbox for reassignment.