The Complaints require the configuration of master data, which is a means of fine-tuning product behaviour. Sandbox configures master data with default values as soon as you finish signing up. This means that Complaints is ready for use immediately.
The Complaints module requires the below masters:
| Master Name | Purpose |
|---|---|
Navigate to Complaints >> Configure in the left panel. Click on Edit Master.
Click on the edit icon in the Actions column for the applicable Master Name.
Click on Add Master Data to add to the selected master data list.
Add the master data details as required. Toggle the Active button to True or False as required. Click on the Add data button to append the details to the database. Click on the Bulk Upload button to upload the master data from a file.
Complaint Type
Determines the list of complaint types and sub-types that a user can select from in the dropdowns when filing a complaint.
Department
The department that the complaint is mapped to. This is used solely for reporting purposes.
