# Planning an HCM Implementation

## Implementation Phases

The document gives an overview of how an HCM implementation is carried out, the activities in each phase, and the output generated in each phase. There are 4 phases of an HCM implementation:

* [Programme Setup & Kick-off](#programme-setup-and-kick-off)
* [Solutions & Implementation](#solutions-and-implementation)
* [Rollout & Support](#rollout-and-support)
* [Post Campaign Support & Closure](#post-campaign-support-and-closure)

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## Programme Setup & Kick-off

This phase involves the creation of a programme plan, post-discussion, and finalisation of the scope of digitisation. The output includes the following:

* Creation of an Excel documentation of solution requirements, as well as JIRA stories.
* Creation of documentation on the dashboard and custom reports requirements.
* Finalisation and sharing of the master data template.
* Detailing a high-level and detailed programme plan with key milestones.&#x20;

## Solutions & Implementation

This phase involves ensuring solution readiness and acceptance by users. The output includes the following:&#x20;

* Customised solution as per requirement.
* Customised solution demo and feedback received, if any.
* Plans for user acceptance testing (UAT), including identification of participants, duration, and agenda.
* Creating UAT deck, feedback collection forms, and test cases.
* Getting feedback on change requests on the order of priority.
* Sign off on the solution after testing.

## Rollout & Support

This phase involves the setting up of the environment, device, and training of trainers as well as end-users. This phase also involves the go-live of the solution. The output includes the following:

* Creation of training materials along with SOPs.
* Readiness of the training environment.
* Conducting master training of trainers, cascade training, as well as training of the helpdesk.
* Readiness of the production environment.
* Loading the filled-out microplan into the platform.
* Setting up campaign devices with appropriate settings.
* L1, L2, and L3 support as needed for the campaign.
* Creation of custom reports during the campaign and analysis of data for insights.

## Post Campaign Support & Closure

* Publishing a case study or whitepaper.
* Signing off the document among players for the campaign.

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