> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/health/ph-v1.7/access/public-health-product-suite/health-campaign-management-hcm/complaints-management/resolve-complaints.md).

# Resolve Complaints

An illustrative guide to using the Complaints feature (Mobile and Web)

## Steps

The Supervisor and Helpdesk user can:

* View and track complaints
* File a new complaint
* Resolve a complaint
* Reject a complaint
* Assign to other roles

Click on the **Take Action** button. This opens a pop-up displaying all possible actions that the user can take that include:

* Assign Complaint
* Reject Complaint
* Resolve Complaint

![](https://content.gitbook.com/content/ugLvZh3s3IGcc8JYqNN7/blobs/9NVhY6ayWXC7c2dIy4dY/Screenshot_2023-05-15-10-21-15-51_40deb401b9ffe8e1df2f1cc5ba480b12.jpg)

### Assign Complaint

Re-route the complaint to the assigned role or department if further handling is needed.

* Select the employee to **Assign to.** Enter any **Comments** for clarity on the required action for the assigned employee. Click on the **Assign** button.

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### Reject Complaint

Close the complaint with a reason if invalid.

![](https://content.gitbook.com/content/ugLvZh3s3IGcc8JYqNN7/blobs/8SPVDaB94n9iSBIQ0hSA/Screenshot%20\(293\).png)

### Resolve Complaint

* Click **Resolve**.
* Provide brief resolution notes explaining how the issue was addressed.
* Submit the form.
* The complaint status updates to **RESOLVED** and is moved out of the general queue.

![](https://content.gitbook.com/content/ugLvZh3s3IGcc8JYqNN7/blobs/AFj32J5tWDVZJKoRxdsK/Screenshot%20\(289\).png)


---

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