# Feedback Rating Citizen User Manual

Citizens represent individuals, communities, or business entities who are the system end-users.\
This feature refers to a system where citizens provide feedback or rate the services provided by the government or public institutions. Only a citizen can rate and give feedback from their respective logins.

A citizen can -

* Rate the service
* Give feedback on the service

The citizen rating and feedback can be viewed for the following flows.

* [Create Property](#create-property)
* [Update Property](#update-property)
* [Transfer Property](#transfer-property)

## **Create Property**

Enter your registered mobile number\
Click on the checkbox to agree to **DIGIT’s Privacy Policy**\
Click on the **Next** button.

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/kZQeJ6goxKc7y5MfGf6H/0.png>)<br>

Enter the OTP received on the mobile and click on the **Next** button.

!\[Timeline

Description automatically generated with medium confidence]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/HCANbOuH6p8jtAUwLwAi/1.png>)

Click on **Property Tax** Card

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/6m3Z9YrLgkcvpxMi9Hkw/2.png>)

Click on **Create Property**.

!\[Graphical user interface, application, PowerPoint

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/yXlQnmCX1bGAiv1NouWQ/3.png>)

Fill in all the required details to create a property and click on **Submit** Button.

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/pfGJxMHPk6Ai3dodCUf6/4.png>)

The application is submitted successfully.

!\[Graphical user interface, text, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/B1EOlAI6xTf7VkP9mgEi/5.png>)

The application is successfully approved from the employee end.

!\[Graphical user interface, text, application, chat or text message

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/stxWXlhYXpxXD67Ip4yd/6.png>)

Click on **My Applications**

!\[Graphical user interface, application, PowerPoint

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/ovXm9ZFvuHTX4NxZ5IjY/7.png>)

Once the application passes approval, the citizen can see the application in **Active** status.

Click on the **Rate Us** button.

{% hint style="info" %}
**Note:** The **Rate Us** button is enabled for applications that are Active and have not been rated yet.
{% endhint %}

!\[Graphical user interface, text, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/5pLhPhj9gLRKlkqRGdpB/8.png>)

The landing page pops up with a rating scree&#x6E;**.**

!\[A picture containing text

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/bBDB3XWHerpPfISPoP8f/9.png)\\>
The citizen can rate the service, provide feedback and click on the **Submit** button.

!\[Text

Description automatically generated with medium confidence]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/gX7BuQbWDDRKZOL6TUVI/10.png>) !\[Text

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/5Vhxdd8VFl6AJDQR5C8G/11.png>)

Once the rating is submitted a successful message **Your rating has been recorded successfully!** is displayed.

!\[Graphical user interface, text, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/I3O9jqUK5DL1H5Nanebk/12.png>)

## **Update Property**

Enter your registered mobile number\
Click on the checkbox to agree to **DIGIT’s Privacy Policy**\
Click on the **Next** button.

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/kynDoauG5ktMpCGxemAG/13.png)\\>
Enter the OTP received on the mobile and click on the **Next** button.

!\[Timeline

Description automatically generated with medium confidence]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/2H3UAaOyofIxIr3Arec9/14.png>)

Click on **Property Tax** Card

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/c7vGQQRBEJIseTdXn35T/15.png>)

Click on **My Properties.**

!\[Graphical user interface, application, PowerPoint

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/hjzg2BjOmy126l2yzgfR/16.png>)

Click on **View Details**.\
!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/PYblnjAp2lHygLkfHXo8/17.png>)

Click on **Update Property.**

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/uDWObKEZejKemB9Xn8aJ/18.png>)

Fill in all the required details and click the **Submit** button.

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/I49OMjYm7Y8CqIPfU85Z/19.png>)

The application is submitted successfully.

![](https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/pZINcTiIySWFlhyMUmye/20.png)

Once the application passes approval, the citizen can see the application in **Active** status.

<div align="left"><img src="https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/ndh6AaVN3WzNGM0k7Gus/0.png" alt=""></div>

Click on the **Rate Us** button.

{% hint style="info" %}
**Note:** The Rate Us button is enabled for applications that are Active and have not been rated yet.
{% endhint %}

![](https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/uTh2V4KAQSoPBKAuUgrw/1.png)

The citizen can rate the service, provide feedback and click on the **Submit** button.

![](https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/PBGzGOcmCS57X5FEGSYJ/2.png)

Once the rating is submitted a successful message **Your rating has been recorded successfully!** is displayed.

![](https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/2DG4Mcm73yorVFS5Si9c/3.png)

Once a citizen submits the one-time rating to a respective application, the **View** button is displayed.

!\[Timeline

Description automatically generated with low confidence]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/iAtBVzTnqNTZnCEcnTrK/4.png>)

## **Transfer Property**

Enter your registered mobile number\
Click on the checkbox to agree to **DIGIT’s Privacy Policy**\
Click on the **Next** button.

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/EwU6XvhNYgEjoVqbLyC5/5.png)\\>
Enter the OTP received on the mobile and click on the **Next** button.

!\[Timeline

Description automatically generated with medium confidence]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/vvF4mWYu0TV6VvmvZX10/6.png>)

Click on **Property Tax** Card

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/fvqyOf1FSCM2UvsQbXM9/7.png>)

Click on **Transfer Property Ownership/Mutation.**

![](https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/ufKksR2FtFFOenxO6Die/8.png)

Provide the required parameters and click on **Search**.

![](https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/WkKQ7lHFmuF6CqAD1R1F/9.png)

Click on **Transfer Ownership**.

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/QnTFPDN3P4xUr5trkqgN/10.png>)

Fill in all the required details and click the **Submit** button.

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/VYykfF88ShBUxf66gMGw/11.png>)

The application is submitted successfully.

![](https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/lFXImp6c0M47MDoIBVWK/12.png)

Once the application is approved, the citizen can see the application in **Active** status.

!\[Graphical user interface, text, application, chat or text message

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/bELfOOZkFz7KTsuhAvjl/13.png>)

Click on the **Rate Us** button.

{% hint style="info" %}
**Note:** The **Rate Us** button is enabled for applications that are Active and have not been rated yet.
{% endhint %}

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/tpxUGCCSZ0Wns7ASO33H/14.png>)

The citizen can rate the service and provide feedback and click on **Submit** button.

!\[Graphical user interface, text

Description automatically generated with medium confidence]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/Sic66VAibCImSmcx1sle/15.png>)

Once the rating is submitted a successful message **Your rating has been recorded successfully!** is displayed.

!\[Graphical user interface

Description automatically generated with medium confidence]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/jv5GRuSuT0VV0Wvva0Tm/16.png>)

Once a citizen submits the one-time rating to a respective application, the **View** button is displayed.

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/W8ERZSgO6YcMjdWvbP1K/17.png>)

{% hint style="info" %}
**Note:** The **Track** button is visible only for applications whose status is In Workflow.
{% endhint %}

!\[Graphical user interface, application

Description automatically generated]\(<https://content.gitbook.com/content/OorNqx5By246mkjipsn7/blobs/6nqeDsq2R8hcR0eOjsXy/18.png>)