> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/local-governance/access/local-governance-stack/citizen-engagement-module/survey/survey-user-manual/surveys-citizen-user-manual.md). # Surveys Citizen User Manual Learn how to answer the survey ## **Citizen Users** Citizens represent individuals, communities, or business entities who are the system end-users. The Survey module allows the citizens to interact and provide their feedback. It can include a set of questions or prompts for citizens to respond to, with options to select answers and to provide open-ended responses. The Citizen role can – 1. [Respond to the survey](#respond-to-surveys) 2. [View surveys](#view-survey) A Citizen can Respond/View the survey in 3 ways i.e. * Survey menu on the screen * Notification icon * What’s New tab ### Respond To Surveys Enter your registered **Mobile Number** and click on the **Next** button. ![](https://lh5.googleusercontent.com/WBEUPMcRH3TUwjWj6jR6aPnayCiGSwtQkdT_0BLTd_Z7EcUXgRvBz9-jN5nOxrdT_H1nzDIAuRF7_wAWRsa2bdTggpR5Xmg2uGPyjLhyYXV43Zktbdd_QUWZ5E9D7uSKBQmFge_DPev5y6ye1g5-bw) Enter the **OTP** received on the mobile and click on the **Next** button. !\[Timeline Description automatically generated with medium confidence]\() Navigate to the **Surveys** menu option on the screen. Alternatively, click on the Surveys card available. !\[Graphical user interface, application Description automatically generated]\() The system displays all the active surveys. Click on the **Yet to Respond** hyperlink below the survey. ![](https://lh4.googleusercontent.com/Mihhl1Wrw9TiC1Qjx-3qnmzJ1CjI0QZhxDqVnc4UXPmCW2m5rK2BABiTGc7xpP6dNTv4KVXcxjdww3CNlNVyrXo2PTzYdlxcR0hoFyvWosI1Bzw6lRbjvyBXIgjwlkCXBmpVCQDYDQiouPzfI-4QiA) The system displays the corresponding survey. Click on the Submit button, once all questions are answered. !\[Graphical user interface, text, application Description automatically generated]\() The system displays the **Response Submitted Successfully** message along with the survey name. ![](https://lh5.googleusercontent.com/ceozqqJPVKTxVW9KzgyO2oi5teb0B1WnYtHcP45Dd4T2L80Pabncs0Nqt6mv1ulJLdcj_HzoIDOffmPRQVJ-W-ZSGzCTACiweVmGAl99hnp9npzI2E96kazYxAqfLZWjBiSF66Buw8jFWEiKHzMZ6g) The responses cannot be edited from the citizen's end once the survey form is submitted. The citizen user can view the Survey form. To view the submitted response, click on **Already Responded** hyperlink. ![](https://lh6.googleusercontent.com/bwFRZQF167LeBMkW-NQRPHblWwaREXn3NkkruWLTVseSw5ryg0T6kJ0k70ZHYD1CihmtPOH2bgYntmLmJFeiDDqzwVvBw0cMUrZchsqM8iqYX6e35DJU9n_iJOmzZ9z8lbKmoYzO5jyH5YoMBDbPmQ) The system navigates to the Survey form. ![](https://lh3.googleusercontent.com/aa9zEdNSiamdQ2ZAlhh782sXtSc6dItpdICRoJS1HyuOoxag4t6tVuRrydBIAC9172g4Zy8iXZhTI4WIZkJNhdvK524e0xxzHWm7CK8_arHZla6XL3Q1qZHfQQkd2xmS3N9kIGbHYyKehTevyEfWvg) ### View Survey The citizen can also view the survey from the notification icon. !\[Graphical user interface, application Description automatically generated]\() Click on the **Notifications** icon and to respond to the survey click on **Participate** hyperlink. ![](https://lh5.googleusercontent.com/TDG6KeCNjJkzLpC5DMvcVWAlEvEZLlJ8A7quU_U2yj_8Wi3FXuncRujPWxQGJN4lyQe71g85BPOBPzF4WCRzBt5te8fp8IJv2l9wMH14mvqv7vfyiN0Rw0GPA8gwKoRAPpDiquSuBEpI8wEyLqwcyw) The Survey is also displayed under the **What’s New** tab. ![](https://lh4.googleusercontent.com/lTAe2Hs1LnbmQhyifxT61sAYF2QM02PkT6GuRm7P3mi7WKShFrwvkPpgRKLX8x2LHDC76QQrGEY1UomzeEW1XUt7qK2qFXtHD3hzzAKvuAao7Zbov7fgRHkCi-_Eaz7Eb08xirAQbbLex3tfr5EyTA) Click on **View All** and to respond to the survey click on Participate hyperlink. !\[Graphical user interface, text, application, email Description automatically generated]\() \
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