# Fire Safety Certification (NOC) User Manual

## **Introduction to Fire NOC**

The Fire Safety Certification (NOC) module allows citizens to make an application for Fire NoC and pay Fire NoC fees. The module makes the process of obtaining a Fire NOC easy, smooth, and transparent. It eliminates the current manual process by automating and streamlining it, thus providing a better citizen service experience with the Urban Local Body (ULB) and Fire station employees.

## **Key Features**

The module supports the following key functions -

1. Apply for no objection certificate through mobile, web or counter
2. Apply for Provisional (pre-construction) or New (post-construction) fire NoC
3. Apply for a single building or multiple buildings owned by the applicant in the same compound
4. Review the application before submission
5. Pay NoC fees online
6. Track application status
7. Download and Print the QR code-enabled application confirmation form, payment receipts NoC certificate

## **User Roles**

Refer to the table below to understand the different user roles and the scope of action linked to each role. The applicable user roles and action items can vary from one State to another. DIGIT customizes the workflows to suit the requirements defined at the State level.

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<table><thead><tr><th width="144.33333333333331">User Role</th><th width="374">Scope of Action</th><th>Role Description</th></tr></thead><tbody><tr><td>Citizen</td><td><p>Apply for Fire NOC</p><p>Review applications</p><p>Pay NoC fees online</p><p>Track application status</p><p>Download or print NOC certificates, payment receipts</p></td><td>Individuals and society groups/communities</td></tr><tr><td>Counter Employee</td><td><p>Apply for Fire NOC</p><p>Collect fees</p></td><td>ULB employees at the counter to assist citizen</td></tr><tr><td>Document Verifier (DV)</td><td><p>Verify and forward</p><p>Send Back</p><p>Edit Application</p></td><td>Employees responsible for verifying the supporting documents submitted by applicants</td></tr><tr><td>Field Inspector (FI)</td><td><p>Verify and forward</p><p>Send Back</p><p>Reject</p><p>Edit</p></td><td>Employees responsible for physical verification of the information provided by the applicant</td></tr><tr><td>Approver</td><td><p>Approve</p><p>Send Back</p><p>Reject</p><p>Cancel</p></td><td>An employee who has the final authority to approve or reject applicants</td></tr></tbody></table>

## **Using Fire NOC**

This section guides you through the details of using the Fire NOC module for each role. Click on the relevant role below to learn more about how to use the module.

1. Citizens
2. Counter Employee (CE)
3. Document Verifier (DV)
4. Field Inspector (FI)
5. Approver

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