# Send Back To Citizen

FI sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.

To send applications back to the citizen navigate to the **Home** page. Search for the application you want to verify by entering any of the search parameters. Click on **Application No.** to open the application. Scroll down the form to review the filled in details.

<figure><img src="https://urban.digit.org/~gitbook/image?url=https%3A%2F%2Flh4.googleusercontent.com%2Fk2nqe7FnTo6G6toiv9nr6arRH4AK2f84bfBXCdndsyrg53Xrdl78XNn19D6rzBVdXyH_K2SyJrGB9aNqEBTMi14aewI4ipUkxSr9WvCcYTJE2Xo-3K1xToFFYGC3TDn4pFl_4OdF&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=3c4b0a085bdf0ed914498b2e0bcdc4dcf9fddcb595497df219e3174e1cc353ca" alt=""><figcaption></figcaption></figure>

Click on the **Take Action** button available at the bottom of the page. Click on the **Send Back to Citizen** button. Enter any **Comments** stating why the application is sent back.

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Click on the **Choose Files** button to upload any files or images in context to the application. Click on the **Send Back to Citizen** button.

The system displays a success acknowledgement message stating that the application is sent back to the initiator.