> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/local-governance/access/local-governance-stack/water-and-sewerage/w-and-s-user-manual/w-and-s-employee-user-manual/collect-bill-payments.md).
# Collect Bill Payments
CEs can pay W\&S bills for the citizens. The CEs can add penalties or rebates to the bill amount depending on the applicable penalties or rebates available for the customers.
To pay bills -
Enter the relevant search parameter to filter the view of W\&S connections. Click on the **Collect** button for the specific connection.
The **Bill Details** panel displays the pending dues details and its breakup.
Click on the **Add Rebate/Penalty** button to adjust any penalties or rebates applicable for the customer.
Add the **Adhoc Penalty Amount** or the **Adhoc Rebate Amount**. Select the **Reason For Adhoc Penalty** or **Reason for Adhoc Rebate** from the given drop-down list. Enter any additional information in the **Enter Comments** section.
Click on the **Add** button to add the penalty or rebate amount to the total bill amount. Click on the **Download Bill** button to download the bill. Click on the **Pay** button.
Select **Full Amount** or **Custom Amount** to specify the full or partial payment of the bill. Enter the **Amount to Pay** if **Custom Amount** is selected. Click on the applicable payment tab in the **Capture Payment** panel.
Enter the required payment details and make the payment. Click on the **Generate Receipt** button to process the payment.
The payment success acknowledgement message is displayed on the screen. Click on the **Download** or **Print** button to download or print the payment receipt.
---
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