DIGIT Docs
  • DIGIT Knowledge Base
  • Local Governance
  • 👋Introducing Local Governance
    • Release Notes
      • Master Migration Document
        • DIGIT SAAS Guideline - Central Instance
      • MDMS & Configuration Updates
      • Service Build Updates
      • Test Cases
      • Gate 2 Release Checklist
      • Implementation Checklist
      • Program Roll Out Plan
      • Product Release Notes
        • Property Tax System Release Notes
        • Residential Construction Permit System UI/UX Revamp Release Notes
        • Local Business License Issuing System - Release Notes
        • Water & Sanitation UI/UX Revamp Release Notes
        • Bill Amendment UI/UX Revamp Release Notes
        • Bill Genie UI/UX Revamp Release Notes
        • Birth & Death Reports Release Notes
        • National Dashboard Enhancement Release Notes
        • Survey Release Notes
        • Product Specific Pages Release Notes
  • Local Governance
    • Understanding Local Governance
    • Value Proposition
  • Local Governance Product Suite
    • Local Governance Stack
      • Local Business License Issuing System
        • Local Business License Issuing Module Functional Specifications
        • Local Business License Issuing User Manual
          • Business License - Citizen User Manual
            • Apply For New Trade Licence
            • Renew Trade License
            • View Application Status & Pay
          • Business License - Employee User Manual
            • Create Applications
            • Collect Payment
            • Renew Licence
            • Process Application
              • Verify Documents
              • Field Inspection
              • Approve Applications
          • TL Assessment Quiz
        • Local Business License - Master Data Templates
          • Trade Type
          • Trade Sub Type
          • Trade Category
          • Trade License Fee
          • Structure Type
          • Structure Sub Type
          • Trade License Document Attachment
        • Local Business License Service Configuration
          • Local Business License Issuing Service - Steps To Upload Data
          • Business License Calculator
          • Business License UI Configuration
            • Employee Inbox UI Details
            • Business License Renewal UI Flow
            • Send Back - Edit UI Flow
            • TL Apply Flow UI Details
            • My Applications UI Flow
            • Employee Search Application Search License UI Flow
            • New Trade License UI Flow
            • Application Details - Trade Details UI Flows
            • Renew Edit Application
        • Local Business License Issuing System Implementation Guide
      • Property Tax System
        • Property Tax System - Functional Specifications
        • Property Tax System - Product Requirements Document
          • Property Amalgamation
          • Capital Value System
          • Property Bifurcation
        • Property Tax System User Manual
          • Property Tax System Citizen User Manual
            • Register Property
            • Search & Pay
            • View My Bills
            • View My Payments
            • View My Properties
            • View My Applications
            • Update Property
            • Transfer Property Ownership
            • Update Mobile Number
            • Amalgamate Property
          • Property Tax System Employee User Manual
            • View Employee Inbox
            • Search Property
            • View Property Details
            • Search Application
            • Collect Property Tax
            • View Payment History
            • Register Property
            • Edit Property
            • Assess Property
            • Transfer Property Ownership
            • Edit Application
            • Reopen Application
            • Send Back Applications
            • Send Back To Citizen
            • Verify & Forward
            • Reject Applications
            • Approve Applications
        • Property Tax System Master Data Templates
          • Mutation Fee
          • Rebate Rates
          • Penalty Rates
          • Interest Rates
          • Tax Rates
          • Unit Rates
          • Special Category Documents
          • Owner Special Category
          • Ownership Sub Category
          • Ownership Category
          • Usage Category Detail
          • Road Type
          • Construction Type
          • Property Type
          • Property Sub Type
          • Usage Category Major
          • Usage Category Minor
          • Usage Category Sub Minor
        • Property Tax System Service Configuration
          • Property Mutation & Mutation Calculator
          • PT Update Number & Alternate Number
            • Update Primary Mobile Number & Alternate Mobile Number
          • Assessment of Property
          • PT Calculator
          • Fuzzy Search
            • Fuzzy Search Reindexing
          • Common PT
          • PT Privacy Changes
            • PT - Steps To Configure Privacy
          • PT - Create Property UI Details
            • Edit-Update Property
            • Property Tax - My Applications
            • Property Tax - My Properties
            • Property Tax - Search Applications
            • Property Tax - Quick Pay for Citizen
            • Property Tax - Search And Pay My Bills
            • Property Tax - My Payments
            • Create Application - Employee UI/UX Revamp
            • Employee Edit Application Flow
            • Employee - Search Property, Property Details Page & Assessment
            • Employee - Inbox & Application Details
            • Employee Inbox (Old UI)
            • Citizen Mutation Flow
            • Employee - Mutation (Ownership Transfer)
          • PT Data Migration
        • Property Tax System Implementation Guide
      • Water & Sewerage Connections
        • Water & Sewerage Connections Functional Specifications
        • Water & Sewerage Connections User Manual
          • Water & Sewerage Connections Citizen User Manual
            • Apply For New Connection
            • Pay Application Fees
            • View Application Details
            • Edit Application
            • View Connection Details
            • View Consumption Details
            • Search & Pay
            • View & Pay Bills
            • View Payment Details
            • Apply For Disconnection
          • Water & Sewerage Connections Employee User Manual
            • Apply For New Connections
            • Search Applications/Connections
            • Add Meter Readings
            • Activate New Connections
            • Collect Bill Payments
            • Modify Connection Details
            • Edit Applications
            • Send Applications Back To Citizen
            • Reject Applications
            • Verify & Forward Applications
            • Approve Connections
        • Water Charges Master Data Templates
          • Water Rates (Metered)
          • Pipe Size Types
          • Water Source Types
          • Water Rates (Non-Metered)
          • Water Penalty Rates
          • Water Interest Rates
        • Sewerage Charges Master Data Templates
          • Sewerage Rates
          • Sewerage Penalty Rates
          • Sewerage Interest Rates
        • Water Service Configuration
          • Legacy/Re-Indexing the Water & Sewerage Service
          • State DSS - Water & Sewerage
          • Water Calculator Service
          • Water Service Disconnection
          • Water Disconnection Calculator Service
          • Water & Sewerage Service UI Docs
            • Citizen: Disconnection Application Create
            • Citizen: My Connections
            • Citizen: Create Application
            • Citizen: My Applications
            • Employee: Application Details
            • Employee: Connection Details
            • Employee: Modify Create Flow
            • Employee: Modify Application Details
            • Employee: Disconnection Create Flow
            • Employee: Disconnection Application Details
            • Employee: Ad-hoc Rebate/Penalty & View Breakup
            • Privacy UI
          • Water & Sewerage Reports
          • Workflow Config-Replacement Data
          • Water & Sewerage Privacy Changes
            • W&S - Steps To Configure Privacy
          • Sewerage Service Configuration
            • Sewerage Service Disconnection
            • Sewerage Disconnection Calculator Service
            • Sewerage Calculator Service
        • Water & Sewerage Connections Implementation Guide
      • Citizen Complaint Resolution System
        • Citizen Complaint Resolution Module Functional Specifications
        • Citizen Complaint Resolution System Workflows
        • Complaint Types List
        • Citizen Complaint Resolution User Manual
          • Citizen Complaint Resolution Citizen User Manual
            • File Complaints
            • View/Track Complaints
            • Rate Complaints
            • Reopen Complaints
          • Citizen Complaint Resolution Employee User Manual
            • CSR - File Complaints
            • CSR - Search/Track Complaints
            • CSR - Reopen Complaints
            • GRO - Assign Complaints
            • GRO - Reassign Complaints
            • GRO - Share Complaints
            • GRO - Reject Complaints
            • FME - Request Reassign
            • FME - Resolve Complaints
          • Citizen Complaint Resolution Assessment Quiz
        • Citizen Complaint Resolution System Demo Script
        • Citizen Complaint Resolution System Master Data Templates
          • Grievance Type
          • Grievance Sub Type
          • Routing Matrix
          • Escalation Matrix
        • Citizen Complaint Resolution System Service Configuration
          • Citizen Complaint Resolution System Migration
      • Residential Construction Permit System
        • Residential Construction Permit System User Manual
          • Residential Construction Permit System Citizen User Manual
            • Register Stakeholders
            • View Application Status
            • Request Edits & Approve Applications
            • Make Payment
          • Residential Construction Permit System - Stakeholders User Manual
            • Register Other Stakeholders
            • Submit For DIGIT-DCR Scrutiny
            • Submit For OC Plan Scrutiny
            • Apply For Building Permits for New Construction
            • Apply For Occupancy Certificate
          • Residential Construction Permit System Employee User Manual
            • Send Applications Back To Citizens
            • Reject Application/Revoke Application
            • Verify & Forward Application
            • Prepare Inspection Report
            • Approve/Reject Applications
        • Residential Construction Permit System Demo Script
        • Residential Construction Permit Module Functional Specifications
        • Residential Construction Permit Service Configuration
          • Data Loading Steps For Residential Construction Permit System
          • BPA Service Configuration
          • BPA Stakeholder Registration
          • Legacy/Re-Indexing For OBPS
          • BPA Calculator Service
          • Setting Up eDCR Service
          • eDCR Integration
          • Noc Services
          • Land Services
          • State DSS - OBPS
          • OBPAS DIGIT UI
            • Stakeholder - Registration Flow
            • OBPS-BPA/OC-BPA Employee Flow
              • OBPS Inbox
              • OBPS Search Application
            • OBPS-BPA/OC-BPA Architect
            • OBPS EDCR /OC-EDCR
            • OBPS BPA / OCBPA Citizen
            • Employee - Stakeholder
              • Stakeholder Inbox
              • Stakeholder Search Application
        • Residential Construction Permit Master Data Templates
          • Fee Structure
          • NOC Departments
          • Stakeholders Type
          • List Of Services
          • Service-Wise Documents
          • Building Occupancy
          • Building Sub Occupancy
          • Building Usage
          • Inspection Checklist
          • Town Planning Schemes
        • Residential Construction Permit System Implementation Guide
      • mCollect - Demand-based Revenue Collection
        • mCollect Functional Specifications
        • mCollect User Manual
          • MCS Citizen User Manual
          • MCS Employee User Manual
        • mCollect Service Configuration
          • e-Challan Service
            • e-Challan Calculator Service
          • Re-Indexing The mCollect Service
          • State DSS - mCollect
          • Current Bill Cancellation UI Flow
            • Bill Details UI Flow
            • Cancel Bill UI Flow
          • Receipt Cancellation UI Flow
            • View Receipt - Cancel UI Flow
          • e-Challan UI Details
            • Edit - Cancel Challan
            • Search and Pay Challan
            • mCollect UI Flow
            • Update - Cancel Challan UI Flow
            • Challan Creation
        • mCollect Master Data Templates
          • Service Category
          • Service Sub Category
          • Service Sub Category GL Code Mapping
      • Faecal Sludge Management (FSM)
      • Finance
        • Finance Module Functional Specifications
        • Finance User Manual
          • Finance Employee User Manual
          • Admin User Manual
            • Finance Reports Manual
        • Finance Service Configuration
          • Finance Collections Voucher Consumer Service
        • Bill Genie Service Configuration
          • UI Configuration
            • Group Bills Screen
            • Employee Search Bills
            • Employee Group Bills
            • Employee Download Bill
        • Bill Amendment Service Configuration
          • UI Configuration
            • Employee: Bill Amendment - Create Flow
            • Employee: Bill Amendment - Search, Edit & Resubmit, Approve, Reject & Send-Back Flows
        • Billing And Payments Data Templates
          • Tax Heads
          • Receipt Format
          • Demand Bill Format
        • Finance Master Data Templates
          • Bank Account
          • Chart Of Accounts
          • Funds
          • Function
          • Contractors
          • Suppliers
          • Schemes
          • Sub Schemes
          • Banks
          • Bank Branch
          • Deduction
          • Opening Balances
          • Sub Ledger Category
          • Sub Ledger Master
        • Finance Implementation Guide
      • Fire Safety Certification (NOC)
        • Fire Safety Certification (NOC) Functional Specifications
        • Fire Safety Certification (NOC) User Manual
          • Fire Safety Certification (NOC) Citizen User Manual
            • Apply For Fire Safety Certificate (NOC)
            • Pay NOC Fees & View Application Status
          • Fire Safety Certification (NOC) Employee User Manual
            • Create New Application
            • View Application Status
            • Forward Applications
            • Reject Applications
            • Refer Applications
            • Send Back Applications
            • Approve Applications
            • Reject Applications
        • Fire Safety Certification (NOC) Service Configuration
          • Re-Indexing the Fire NOC Service
          • State DSS - Fire NOC
          • Fire NOC Calculator Service
          • NOC DIGIT UI
            • NOC Inbox
            • Application Overview
        • Fire Safety Certification (NOC) Master Data Templates
          • Building Usage Type
          • Building Sub Usage Type
          • Fire Station Master
          • Areas Served Master
          • Fire Station Mapping
          • Fire NOC Fee
      • Citizen Engagement Module
        • Consent Form Citizen User Manual
        • Feedback Rating Citizen User Manual
        • Survey
          • Survey User Manual
            • Survey Employee User Manual
            • Surveys Citizen User Manual
          • Survey Service Configuration
            • Help/FAQ Section - Citizen UI
            • Document Uploader Service
        • Documents: Implementation Details
        • Product Specific Pages
        • Citizen Engagement Configuration
          • Service Request
          • Citizen Feedback Service
          • Citizen Feedback UI
          • Citizen Consent Form UI
      • Birth & Death Certificate Issuance
        • Birth & Death Certificate Issuance User Manual
          • Birth & Death Citizen User Manual
          • Birth & Death Employee User Manual
        • Birth & Death Certificate Issuance Service Configuration
          • Birth and Death Service Setup
          • State DSS - Birth and Death
          • Birth and Death: Reports
      • Dashboards & Analytics
        • Dashboards & Analytics User Manual
        • Dashboards & Analytics Functional Specifications
        • Dashboards & Analytics Service Configuration
          • Dashboards - UI Configuration
            • Dashboards - About & FAQs
            • Dashboards - UI Flow
          • New KPIs
          • KPIs: Pendancy, Citizen Feedback & SLA Changes
          • National Dashboards & Analytics Configuration
          • State Dashboards & Analytics Configuration
          • National Dashboard Ingest Service
            • National Dashboard Adaptor Service
          • W&S - National Dashboard
          • Property Tax - National Dashboard
          • Fire NOC - National Dashboard
          • Trade License - National Dashboard
          • OBPS - National Dashboard
          • PGR - National Dashboard
          • mCollect National Dashboard
          • National Dashboard API Performance Testing and Benchmark
          • National Dashboard: Index Creation Steps
        • DSS Configuration And Setup
          • Building New Dashboards
        • DSS Data Templates
          • KPI Acceptance
      • HRMS
        • HRMS Functional Specifications
        • HRMS Service Configuration
          • HRMS UI Configuration
            • HRMS Employee Create-Edit UI Flow
            • Employee Details UI Flow
            • Employee Activation-Deactivation UI Flow
            • Search Employee By Multiple Criteria UI Flow
            • Employees Count UI Flow
            • Auto Escalation UI Flow
        • HRMS Data Templates
          • User Roles
          • System Users
  • Technology
    • Architecture
      • Specifications
    • Building Blocks & Services
    • Security
      • Security Guidelines
  • Setup
    • Implementation Plan
    • Installation
    • Configuration
      • Git Repos
      • Setting up Master Data
        • MDMS Overview
        • Configuring Tenants
        • Configuring Master Data
        • Adding New Master
        • State Level Vs City Level Master
      • Master Data Collection Templates
        • Environment Setup
          • State Level Setup
            • Tenants Information
            • SMS Account Configuration
            • Email Account Configuration
            • Google Play Store Account
            • Payment Gateway Configuration
            • POS Integration Configuration
            • Domain Name Configuration
            • SSL Configuration
            • ULB Departments
            • ULB Designations
            • Localization
            • Google Map Configuration
          • ULB Level Setup
            • Boundary Hierarchies
            • Boundary Data
            • Cross Hierarchy Mapping
            • ULB Bank Accounts
        • Module Setup
          • Web Portals Templates
            • State Portal
            • ULB Portal
          • Workflow Data Templates
            • Workflow Actions
            • Workflow Levels
            • Workflow Process
          • Common Configuration Details
            • Standard Document List
            • Checklist
            • Configuring Data FAQs
      • Configuring DIGIT Service Stack
        • Core Services
        • Business Service
          • Appropriation Service
          • Billing Service
            • Bill Amendment Service Configuration
          • Collection Service
            • Collection Service Migration
            • Collection Service V2
          • Billing Collection Integration
          • Dashboard Analytics - Backend
            • DSS Features Enhancements
            • DSS Dashboard - Technical Document for UI
            • DSS Technical Documentation
          • Steps For Migration Process
        • Municipal Service
          • Turn-Io-Adapter
          • Inbox Service
      • Configuring Urban Services
        • Central Instance Configuration
          • UI Build Preparation For New Instance
        • Configuring Common Services
          • Deployment Of App on Play Store
          • Mapping Roles With APIs
          • Setting up a Language
            • Adding New Language
            • Setting Up Default Language For SMS & Emails
          • Setting Up Service Locally
          • Adding Roles To System
          • Adding New APIs For Access
          • User Events Services
          • SMS Template Approval Process
          • DIGIT: Internal Datamart Deployment Steps
          • Customizing PDF Notices And Certificates
            • Integration Of PDF In UI For Download And Print PDF
            • Customizing PDF Receipts & Certificates
          • Notification Enhancement For Different Channels
        • Common UI Docs
          • Events & Notifications UI Docs
            • Employee Flow - Events
            • Employee Flow - Messages
            • Citizen Flow
          • Navigation Between Old & New UI
          • User Profile
            • Citizen Profile
            • Employee Profile
            • Employee City Change
          • Update Number & Invalid Number
          • Troubleshoot Using Browser Network Tab
      • QA Automation
        • Kafka Consumer Producer Approach
        • Jenkins Setup for Automation
        • Automation Framework Knowledge Base
          • Automation Test Tags
          • Automation Test Reporting
        • State-Level UI Customization
    • Customization
      • Writing A New Customer
      • Enhancing Existing Service
    • Operational Support
      • eGov Enablement Support
      • Partner Program Guide
  • General
    • Access DIGIT
    • Partner Toolkit
      • Infra Calculator
      • Resource Calculator
    • Training Resources
      • Training Videos
      • Technical Enablement Areas
      • eDCR Training Plan
    • Source Code
    • Roadmap
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  1. Setup

Customization

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Writing A New Customer
Enhancing Existing Service