> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/local-governance/v2.7/products/modules/water-and-sewerage/w-and-s-user-manual/w-and-s-citizen-user-manual.md). # W\&S Citizen User Manual Citizens represent individuals, groups or communities that are using the W\&S module online to manage their water and sewerage connections. The W\&S module offers an efficient means of tracking and managing water and sewerage connections. The citizens can - 1. [Apply for new connections](#apply-for-new-connections) 2. [View applications and pay application charges](#view-applications-and-pay-application-fees) 3. [Check meter readings for metered connections](#check-meter-readings) 4. [View connection details](#view-connection-details) 5. [Make bill payments](#pay-bills) 6. [View past payment details](#view-past-payment-details) 7. Download bills, receipts and approval letters ## Apply for new connections The **Apply for New Connection** option allows citizens to submit their application for new water or sewerage connection. Application forms are submitted through the portal for further processing and approval for new connections by the ULB employees. To apply for new connections Navigate to the **Water & Sewerage** menu option in the sidebar. Alternatively, click on the **Water & Sewerage** card available on the **Citizen Services** panel on the home page. ![](https://lh3.googleusercontent.com/47FCVYnPPIAKQdtARE7lTaWTFOKs321Z5F0qzkSz9N-S7REoc_cGYfPvohouOfCXTb3lGCSsj9TgsE0io7jeqoBguTcTY0bM9kz5MGpb-ovehLEXqjjUBAMKzxvSCSEz5HZI1kGl) Click on the **Apply for New Connection** option. ![](https://lh3.googleusercontent.com/ck2vKYxFZiOoyhFIPpbcHFynRiCZiV13AHfeSEwW-5VvQgcxeWa5zwSQgvx4ZR7MeFMkVIkflTz9Uf_yJBVdn6TLuJpg4SxcNP5vta_7iRvK9tF7ZmFoiC3mlPjisvtjDF0vHAg6) The system displays the list of required documents for processing new water or sewerage connections. Click on the **Print** button below to print the list for reference. ![](https://lh6.googleusercontent.com/WryljvFZifrvMIzDidKagupNTo50k81GpvNnVw9KIP08D4FxIjk4Y-YVFoc6UPvaBK8UMztzZnVnndBb4ad13f96rPq3Wts3nLm3EumV8UhSRQb8StzQJN_3iUbGYtTyLYqckkrI) Click on the **Apply** button to begin filling the application form. The application form contains three sections - **Connection Details**, **Documents**, and **Summary**. ![](https://lh3.googleusercontent.com/6fdWuFzPUvjBKZAguTpWJGUTtKWFOULwm3Y2ktWgL5khPoED4w89ep3Nh2wwKiuIA5daE4K-1uFo1WwqcR0ckVyl9MnNqns-0REGtfmYOfVT0_zW8TWrSxshFAqg3NxNNe-7aZoP) In the **Property Details** panel enter the **Property ID** for the new connection. Click on the **Find/Create Property ID click here** link if you do not remember the property ID or the property is not yet registered in the system. Search for the relevant property details or click on the **Register New Property** button to register the property. ![](https://lh6.googleusercontent.com/nKo2mkWECrX_7d6iuC4pb10w6x9d899f7KBFU_xT3DKIQ01mRShiLsz9SeLEyvJIq5kF8yR0ef-EJwDnevANXTliGwgBvSjYC56R8ewd4e27qxRpHkC8SVuhwRal0YN4PhDa7x6a) Click on the **Select** button available for the relevant property in the search list. This will auto-populate the property details in the application. ![](https://lh4.googleusercontent.com/wNb0NodZr4VGnAwuNpaj0NpNAymFQYCamu4NfV22pVJD0u__70NpfBxCjDYS5NGZWygs9qrQUOYUCjgrlYUxf14HcZG6X1zQNbyKLfD8Vxuoltclrt4asZCFFxJ8RRUMCo1U7m7r) The **Same as Owner Details** box is checked by default in the **Connection Holder Details** panel. Uncheck this box if the connection holder details are not the same as the property owner. Now enter the connection holder’s **Mobile No.**, **Name**, **Gender**, **Guardian Name**, **Relationship** with the mentioned guardian, **Correspondence Address** and **Special Applicant Category** details. ![](https://lh6.googleusercontent.com/0-mO_efE7wvxHwryn-c8VUH8b_GW_nFsyMVOhwcEzSiuJQi87hCOiJhZNCSZDgcgTSZjZEfwt3-bipGwIxtjPs3A22I94SXuDP1ixhd7BAaJ_gnXSNRaC488qeCrwzl4uv_VcMCt) Check the **Water or Sewerage** box in the **Connection Details** panel to indicate the type of connection you are applying for. Check both boxes if the application is for both water and sewerage. Enter the **No. of Taps** proposed if you are applying for water connection. Select the applicable value for **Pipe Size Proposed (in inches)**. Enter the required **No. of Water Closets** and **No. of Toilets** details for sewerage connection. Click on the **Next Step** button to proceed to the **Documents** section of the application. ![](https://lh5.googleusercontent.com/WBBE4aeXHkfUSEe2BAOI9i9ZMITkd0YGHpdbkrr_82QURzTmb20Qp3jL--FBzmw0Z92U4_lvsEM7gx9bli4RIQaYgbToGaCyHklRUP7srz5pejc2eOWfymfXmx9rI2fxxZC4smYB) The system allocates a unique **Application No.** available on the top of the application form page. Click on the **Select Documents** drop-down menu to identify the relevant document that will be uploaded as **Identity Proof**, **Address Proof**, **Building Plan** etc. Click on the **Upload File** button to attach the documents to the application. Click on the **Next Step** button to move to the Summary section of the application. ![](https://lh6.googleusercontent.com/4SlbUfQsUkpssiAvJHoElTLBor8GLKuT1e-cAJO2prjcuffoaiT9pYJGTIAFRVSxWtKwG-fK5EldhP3QgoULzNaPZX0IeO80S8Hd6jyYxKlB91lI-aqvEmcg-33xzU-6Ldv8-3fi) The **Summary** page displays the filled in application details. Scroll down the page to check the details. Click on the **Edit** icon ![](https://lh5.googleusercontent.com/vbc3A1VZqS0sFu6XKcrvJMhH1etxME3uh6q1ATvScDHUn7N5DU7aPv4aPJ2OVi3OwsqEKv9Amld01dVO8ezuHEeCNLRn72bUDD9d25FtN0pTt2r51JZKYivcU_7IDUDYLBZwmZqy) to make any changes to the application. Click on the **Submit** button once the review is complete. ![](https://lh6.googleusercontent.com/frhoC2crWW8YRMM4NPIIKSRAaXttLoNMuuzFhbZfr3WbTZvNbzOV_tw9FezepfSBFWi_OqH3of3HOHRjGBKO2daZSgtJX9TkF9djELrvV6SHAba0AE7AK4pFcjqf7ZJGdFUs8p0j) The system displays the success acknowledgement message. Click on the **Download** or **Print** button to download or print the application. {% hint style="info" %} The application is processed by the ULB employees who verify the attached documents and carry out field inspections before the final approval. The citizen is allotted a unique consumer number once the application is processed and approved. {% endhint %} ## View applications & pay application fees Citizens can view their applications to find status details, pending fees to be paid, or any other notifications linked to the application. To view applications Click on the **My Applications** option on the W\&S home page. ![](https://lh6.googleusercontent.com/b98mlmQnD4HhAyYrEGayf6akm_IikobasPV1KS98GaySMH_IJxQameQ1FUKr__m-3i8YXuM5usQH5H6kJy2JlYurLkiEoEfc4pH0pH6JmTjdCXSs4cwsaNyhHkc9oExeDWpxmjCD) The system displays all the applications submitted by the citizen and the current status of each application. Click on the **View Details** button below the application for detailed information on the application status and actions taken on the application. ![](https://lh6.googleusercontent.com/BMxgeufBDe-PqeoZR8ApPqu8X2kzJ1UEVFCjDH2KgU3ALxd25W2ZZ-Xi8Wy5YNS-LXB0LtNjsoYBDnRElMTbmJsmAkKp8u4XMZxh0ZcIkBgNzPtlFY7h2A3stN9bhHuCUPplpTKS) Click on the **View History** button available in the **Application Summary** panel on top. This displays all the tasks completed and in progress along with the date. ![](https://lh3.googleusercontent.com/Jm0dUUUtM-0iwwZFrIczW_BAPJavtexEwuTLW06HoG-NXQQZ2yC14WKkwv0enZHYWJKzhymXyQiYhMGsRV4clzuztcJYRwTi8yR01gSEOtL7_iYUwk5LN-4SbcjpRDSL-i6UjG4y) ![](https://lh5.googleusercontent.com/lnVV6KzHJOdZIjSsTYv--69KtDiOhJlg-hT2mZqb_OUj1-GqVYcbVg885J4Cep7O33UjN8ZaQsl1HeHCZYydzS51m0U713W-GYTzZZzuU5eFlDHCFsYmuXVItaraO5nrezWz_no2) The **Fee Estimate** panel displays the payable application fee details. Click on the **View Breakup** button to find the fee calculation details. ![](https://lh4.googleusercontent.com/9ko45ToqeADE8YVWp6bqUwpCe-91Yv75T6UEMz7WHdze9ezQ_wto7wW__8GtV87g8xeeu5xPEHItrWXi7WpaIvZvNandmf7oxvTYcJU4FOGBS6EnU94aZTHO53jlHmsuzZH8Gtxf) Click on the **Take Action** button at the bottom of the application and then click on **Pay** to make the fee payment. The **Pay** option is enabled once the application is in **Pending for Payment** status. ![](https://lh6.googleusercontent.com/Nk2XL9F4U-py_O94GuOEXSna567VEAT69pdDs03VVHzpsiRyLQP2SWR4XhDaXhcSK9d_gVPxYPwbRINcFyXB231wohIGcNEgN4T28fslwmLbWIWTIXIIDjM62EmT3poR1pWZBfE1) Click on the **Download** or **Print** button on the top right corner of the page to download or print the application or the payment receipt. ## Check meter readings The W\&S module allows citizens to check the meter readings in case they have metered connections. To check meter readings Click on **My Connections** card on the W\&S home page. The existing connections for the listed user are available on the screen. Click on the **Consumer Number** link available for the listed connection. ![](https://lh4.googleusercontent.com/_HH8JTQq_VamQOfr1uzhnGuDeukc5NNAaIIdtsl-B_1adxmIa8IfHmTfFbF50nwj4LImbGsEvZLp4ACEHlUyIbj99f5_OiOQfndRlorb50m1eIV8HC6fqPmcTOyWG_E9mX6NRdY_) Click on the **View Consumption Details** button available in the **Service Details** panel on the **Connection Details** page. ![](https://lh3.googleusercontent.com/wAiLmItA8M0141mPNtSgBmRd4Kzb3xqxwYwUssRAAZh-COMBsIprJVcTJ4Ei_biWPlYEQkMngi5-PXsxkaDLFGuLGK87vB56IAF-unva2vRcbWoQNJoaROi--MiCokNPdYgRqXso) The meter reading and current consumption readings are available on the **Consumption Details** page. ![](https://lh5.googleusercontent.com/vuVf9JmPq-S3SxmOG_XhIc7IHCyf0Gx3BtggozZLSTG2XkD_s8-_bO5WpoOK_bbM7Su6l6nKPTwCRlIg2lfZAzFqUt2K9kOQSVpGou7DrWeVbr1o_o7nMZxZ6leN7dNra4-KU47q) Scroll down the page to view past readings. ## View connection details Citizens can view their water or sewerage connection details through the portal. To view connection details Click on **My Connections** card on the W\&S home page. The existing connections for the listed user are available on the screen. Click on the **Consumer Number** link available for the listed connection. ![](https://lh4.googleusercontent.com/_HH8JTQq_VamQOfr1uzhnGuDeukc5NNAaIIdtsl-B_1adxmIa8IfHmTfFbF50nwj4LImbGsEvZLp4ACEHlUyIbj99f5_OiOQfndRlorb50m1eIV8HC6fqPmcTOyWG_E9mX6NRdY_) The **Connection Details** page displays the **Service Details**, **Property Details**, **Owner Details** and the **Connection Holder Details**. Scroll down the page to view these details. ## Pay bills The citizen portal allows users to view their existing connection details and pay water or sewerage bills online. To view and pay bills Click on **My Connections** card on the W\&S home page. The existing connections for the listed user are available on the screen. ![](https://lh3.googleusercontent.com/OnCM-dJV8Agzz1cTcp5LTE8CBpY43cx6y2ZXUAGo9qOmvprQbtV708Ow7wtGOtgD_dolVCagVgeIy0TStOpkCT1PZxtlZKq-N9p02nfVxs9mI7wCK_ZLN_w0gG9h-ddYRZE9WwQg) Click on the **Pay Now** button available for connections that have pending dues. ![](https://lh6.googleusercontent.com/a3KIxTZGRw3HqSVV6yRu86gQWbTwQwqlL6Va3e6IhRQq6KdiXp-RTYVfiGwTW7lwgMxin7TrS1ZXj-G1jaMVxnBm2h6lXI4z7B9Io3ur0Z0f-BFfnv2EQ69Xh6g9gMYsvr40VEFC) Alternatively, click on the **Pay Water & Sewerage Bill** card on the W\&S home page. Enter the required search parameters to search for a specific bill. ![](https://lh5.googleusercontent.com/fpeeQLd8d0ebX1GHmBEcj2Z28TER5P_UI6BFipGDhSmUH6MUtb84-JZYvOwbITH4rGFyYrY8JVOqCQgqw9dU4nDwpAk_IeUkwTWp2evgJaVQmW63UWv4pAF3SYcZot1_mHembVad) Click on the **Pay Now** button available for connections that have pending dues. ![](https://lh3.googleusercontent.com/hJt0-9l2uxy9PB8w_pMD2Nct9tw89gM3ABbZK59pSHLFXbpOhyYHfYctz7VMNJt_RLt6iPBzQqTl7UcLiPeo9tHMZXfpvyroyxWFFcO4ct0Ji-A8CGd065VdzooTYpYDa6xM6GYS) The **Bill Details** shows the **Total Amount**, **Due Date**, and amount breakup details. Scroll down to view the associated **Service Details** and **Property Details**. Click on the **Download Bill** button to download the bill. Click on the **Pay** button to make the payment. ![](https://lh4.googleusercontent.com/1_YX7o0kVL4r45a_Avela-7-0vXuWbQmC0nMCMcCzFaPPq3r_MTCd0Vz2SRy5Qcej_BWuN1ttge_yuzREidrxw2HJ093-lu7DaStxBSEROSQYobJH8WFRt6JZcmXvBh5VxchKBmh) Select **Full Amount** or **Custom Amount** depending on whether you are paying the entire bill amount or making a partial payment or advance payment. Enter the **Amount to pay (Rs)** in case of **Custom Amount**. Enter the **Payer Details**. Select the relevant option for **Payment Paid By**. Select **Owner** if the payment is done by the owner else select **Other** if someone else is making the bill payment. Enter the **Payer Name** and **Payer Mobile No.** In the case of **Owner**, these details are auto-populated. Click on the **Make Payment** button to proceed with the payment. Select the preferred payment method and provide the required payment details. The system displays the payment success acknowledgement message. Click on the **Download** or **Print** button to download or print the payment receipt. ![](https://lh4.googleusercontent.com/9bDiCOJtlGss81IqaWKkV1CfVY94Hljh-ZD0c1GY3PsDYvQpmlxi3V48G_hr2mNUnLY9X1Jn3g52KkE1NZSAHka_O5XxhxHadW66cv6jioWUPnTtV7y2y9VtW3iJN983D9Z5SbIf) ## View past payment details Citizens can view past bill payment details from their portal. To view past payment details - Click on the **Past Payments** option on the W\&S home page. ![](https://lh4.googleusercontent.com/9kQKkGwjUsC-dGr_ASYj8LKVMS2wCWhHtdO4XHNt-ohYjI0sClBS3qerStjojF3OA-eP0bGVB8mvkYobbVa2MdKFeL0zRESus4yW6k2N7yYExsm8A7po5hf9VXqf-gDGVsE3rVwa) The system displays historic payment details. ![](https://lh5.googleusercontent.com/oCUkquc-i0rTcok3UGxhTYrin_rxowOiuMGVg_86At187qrVBG4-dab0od_FD4EstcqxJZ41lpj2lgDRQ9ZeNIAEy1lSruyifN4Lm2qiSk-mKZnyLZ-AmcqiwbrhQ4emyJSy7peV) Click on the **Download Receipt** button to download the payment receipt. The **Partially Paid** status will be displayed if only part of the bill amount is paid. [![Creative Commons License](https://i.creativecommons.org/l/by/4.0/80x15.png)](http://creativecommons.org/licenses/by/4.0/)All content on this page by [eGov Foundation ](https://egov.org.in/)is licensed under a [Creative Commons Attribution 4.0 International License](http://creativecommons.org/licenses/by/4.0/). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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