# Birth & Death Citizen User Manual

## Citizens 

Citizens represent individuals or communities who are the system end-users. The birth & death module provides the citizens with the scope to download certificates of birth & death registrations. The citizen can -

* [Download birth & death certificates](#download-birth-and-death-certificates) 
* [Make payments online for downloading certificates ](#download-birth-and-death-certificates)
* [View details for previous applications](#view-application-details)

### **Download Birth & Death Certificates**

Login to the portal using a registered mobile number and the OTP.

![](https://lh3.googleusercontent.com/JQDAIBsnqPODaCRXZyzoHD0iTCUkcvRQhhvwTFbJTFGsZ4gHivjLKVIyDqevs9ZZvC7LAhOjn95GLv1SrH_S70CGk6Qa7dxsyucTpYIpuAaM86U1Vq8n9QpHnRwsRMAgB4RDZJY4_PFgSS9wzA)

Click on the **Birth** or **Death** card on the home page as required.

![](https://lh4.googleusercontent.com/V_4fDjOnM_z33qK9jFhMzwV35TeYXpXHUmtiTvJPtp8cogBVze9OXcxGGxeOXeLoZSIioL55ivtooSqN4M5_ZToXnfRu9iaVEqlOmwiVIV-rIi0I2jzg5D9XMjxozJIhryHk2qEWkKufZIVojQ)

Click on the **Download Certificates** card**.**

![](https://lh3.googleusercontent.com/ru0c_KpeaDxJ7vaqad2vgJgJU-2oLOFaJ2lDOeSSvbweznIWD0FvJEgYoW0MoOpwFIZpvOrApjNxZb14YceJxtfFc8jqpl2QH_u4VZ9LZs3D_A22S6G3DMJrfPHY0FmP7waveD68qQEjsMf-sw)

Enter the mandatory fields like **Date of Birth**, **Gender**, and **City**. To find any specific application, use the filters in the advanced search option screen. Click **Search Registry** after entering the required filters.

![](https://lh3.googleusercontent.com/kBYGlMS5fiS8t1Y3Px39G205FYfc6pwfRI6NEeztOwVXoIsOyZjSYrHLplVGUMWBKiIBIyiCJs3FJJMQTGFa-fYtoqiuofFNd-OfBFHiSaflCU2TWdw3koILi1dBUXZAXyQYpCpULaAWCMDyXw)

The search results are populated based on the fields that you entered. Click on the **Pay and Download** button in the **Action** column of the search result.

![](https://lh5.googleusercontent.com/iVaS5rCFWdXZmev4s0Xiipnssg9ZIFPNd_smUaBcgNVZDRYW1pqNm93WHFL6dmwp8nCgpohu6H2EL_q0kZvbRm5YNxafDPeDKrwXWt2nuptcGqTxc075VSTsas9Bz1zMW2eVcRRlQBBOkfrgog)

Accept the declaration by ticking the check box. Click on **PROCEED**.

![](https://lh3.googleusercontent.com/Ukz3oDytz6DkujiN-R5qBn1HNTVC2lSLFsDEYPEwZSw2_dY0oV4kQ8wYhzZZ-HXtSwt5Mi4sk9mInT_Xyr7NcErCntvJugFgxnz8965_9utUV1GXAi3946w9jwZpj83SB4XLTA3QJF-1x44RFw)

Review the **Payment Information** on the next screen. Click on **MAKE PAYMENT**.

![](https://lh4.googleusercontent.com/2xbsqW5LoXwZefNhdH0tGtL965tVLYC0ragosbGy19FQWdgTnWc9CV5XyjkdL4YJelUpyM4w5Ojf7PTuhNVlpvyQPKdCE02m7eUCxe4JA2-zpc_FDp4V7WvppXn4zlLjR4RfrU_Z4ezD4alsTw)

Proceed to make the payment through the payment gateway. After the payment is completed, a success message is displayed on the screen. Click on the **Download** button on the top right corner and then click on **Download Certificate**. Click on the **Print** button to print the certificate.

![](https://lh6.googleusercontent.com/rs64M1FkRWuBK5UgqMUo6Fs-71Ng8OUy1-utJg18aNsNtoYsaiopqf2MS9oVQPw7mTjr1LiQloU6TKTh1m0Y1DLJoALuYJs7zTbLWBAXdGwcMBSKtrbfYwcqk6ABrHJ-cYo8vw622_oSskbuiA)

Clicking on the **Download** button redirects to the **Search Receipts** screen. Select **Birth Certificate** from the drop-down in the **Service Category** field and click on **SEARCH**. The list of payment receipts linked to the selected service category is displayed.

![](https://lh3.googleusercontent.com/kweYO6RCLuNjsB0Lb1Rmrj4DkCVTeqIN0xzHFZu0OoTwnxCN5kWDK0piEvWweha54VcXwR3oqFNsKpdy7B7x9WrSw862q1bvwe_6pxKvfpHVehlS816YIyqJoMO3wkFTpZ7eLD8Y9DMw_Mu20A)

![Sample birth certificate](https://lh3.googleusercontent.com/Y0YEpMs5m8uQV_4dqZ7V0gfJPr80SEo93I8g2q_mMGdws8QpHavRiBtROP9wvN8p3j7ESUcW-ux0DZtGhjRTkfL4emZ5Emv5bSO3i93QuiTQ82rMooiNs5cvsqMC6ODwJb4SBK2tMXAdOPYTdw)

![Sample birth certificate payment receipt](https://lh4.googleusercontent.com/tXXVAkodrWhPBIzALbBU556BEhFKvcPErs4Yi0Poe6yhdMLSf6wkw982ampyvurHqrpTRxuPg8JZSbQE_9Hib7SvJLUGWUuLI2mMtAMhMwSFKt-xTd28JPton58OsqVHu-dGN3YK_9o76HqtOQ)

### **View Application Details**

Click on the **Birth** or **Death** card on the home screen. Click on the **My Requests** card. 

![](https://lh3.googleusercontent.com/ru0c_KpeaDxJ7vaqad2vgJgJU-2oLOFaJ2lDOeSSvbweznIWD0FvJEgYoW0MoOpwFIZpvOrApjNxZb14YceJxtfFc8jqpl2QH_u4VZ9LZs3D_A22S6G3DMJrfPHY0FmP7waveD68qQEjsMf-sw)

All applications are listed on the screen. Click on the **DOWNLOAD CERTIFICATE** option to download the certificate. Click on the **GET RECEIPT** option to download the receipts.

![](https://lh6.googleusercontent.com/4W2gIldjBxjG-5STMKy1WFiARVnIcy8eKLLkHzlwzD4FM9lQ1LiIW8U4HwJPzNaYXc5XmxuEkVv6i_e65Q-r6QAf49G4i3rePbED9Mk8KXOWlL91cJtNU56gnHJWDsyqv9k5qDYQ7Env5qGvcg)

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