# Routing Matrix

## Introduction <a href="#introduction" id="introduction"></a>

Routing of the grievance is defined as assigning the grievance to the last mile employee from a ULB who has been designated with the responsibility to address it within the stipulated time frame. Assigning a grievance to an employee is role-based.

## Data Table <a href="#data-table" id="data-table"></a>

No data is required here to configure the routing matrix. It is simple UI-based user-role mapping in the system.

## Procedure <a href="#procedure" id="procedure"></a>

Not applicable.

## Checklist <a href="#checklist" id="checklist"></a>

Not applicable.

## Attachments <a href="#attachments" id="attachments"></a>

Not applicable.


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