An illustrative guide to using the property tax module
The Property Tax (PT) module offers the citizens and governance bodies a convenient and transparent means of processing property taxes. Local governing bodies identify the applicable tax slabs for different types of properties. The PT module assesses properties, calculates tax amount, processes tax payment and generates tax collection reports.
The PT module enables citizens to pay property taxes online. It facilitates the governing bodies process property tax payments.
Refer to the table below to understand the different user roles and the scope of action linked to each role. The applicable user roles and action items can vary from one State to another. DIGIT customizes the workflows to suit the requirements defined at the State level.
| User Role | Scope of Action | Role Description |
|---|---|---|
This section guides you through the details of using the PT module for each role. Click on the relevant role below to learn more about how to use the PT system.
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Citizen
Add Property
Search Property
Edit Property
Assess Property
Re-Assess Property
Pay Property Tax
Transfer Property Ownership
Download Receipts/Applications
Individuals and Community groups
Counter Employee (CE)
Add Property
Search Property
Edit Property
Assess Property
Re-Assess Property
Pay Property Tax
Transfer Property Ownership
Download Receipts/Applications
Counter employees who assist citizens register new property details, transfer ownership of property, pay property tax on their behalf
Document Verifier (DV)
Verify and forward
Send Back
Edit Application
Employees responsible for verifying the supporting documents submitted by citizens for a new property or transfer of ownership of property
Field Inspector (FI)
Verify and forward
Send Back
Reject
Edit
Employees who go on to the field (i.e. location of property) and physically verifies the information provided by the applicant is correct
Approver
Approve
Send Back
Reject
Cancel
An employee who has the final authority to approve or reject the property registration
This section illustrates the steps for different employee user roles at the ULB level
The citizen can approach the Counter Employee (CE) to register new properties, update property details, apply for title transfer or pay property tax.
The CE can
To search for submitted applications or track the status of submitted applications
Navigate to the Property Tax home page. Click on the Search Property link.
Select the Locality. The system displays the registered localities based on the ULB selected at the time of logging in.
Enter any of the following search parameters or combinations to refine the search for property - the Owner Mobile No. or the Unique Property ID allotted by the system or the Existing Property ID if there is any legacy ID linked to the property.
Click on the Search button to view the results. Click on the Clear Search button to renew the search with different parameters.
The search application facility enables users to search for an application.
Click on the Search Application option available in the employee inbox.
Enter at least one or multiple search parameters to find the application. The parameters are Application No., Owner Mobile No., Unique Property ID., Application Type, Application Status, From Date and To Date.
Search results show 10 records at a time on a page with the option to navigate to the next page.
Employee Inbox provides the option to search for applications in different states or workflow. Employees get a view of applications assigned to them for further processing.
Enter at least one or multiple parameters to refine the search for property applications. The parameters include Application No., Mobile No., and the Unique Property ID.
Click on the Search button to view the search results. The search results show the filtered list of property applications along with their status.
Other filters available to refine the view of applications are -
Assigned to Me
Assigned to All
Locality
Application Type
Click on the Unique Property ID hyperlink in the search list screen to access the details. Click on the Clear Search button to renew search parameters.
To collect the property tax, follow the steps outlined in Search Property to find the property. The search results display the property's Unique Property ID, Owner, Locality, Application Status, and Tax Due details.
Click on the Collect Tax hyperlink in the Action column for the specified property.
Verify the bill details. Click on Collect Payment to process the payment.
To view property details, follow the steps outlined in the Search Property to find the property. The search results display the Unique Property ID, Owner, Locality, Application Status, Tax Due and the Action details.
Click on the Unique Property ID hyperlink to view the corresponding property details.
Find the relevant property and click on the Unique Property ID to view the property details.
Click on the Payment History option available right below the Total Dues detail on the Property Information page. All payments made to date for the given property are displayed on the screen.
Click on the Download Receipt link available for individual cards to download the receipt in PDF format.
Citizens or CE can register new property details through the DIGIT web portal or the DIGIT mobile app.
To register a new property click on the Property Tax panel on the home page.
Click on the New Property Registration option on the panel. The new property application form page contains various sections that include Location Details Property Assessment Details, Ownership Details Document Required.
On the Location Details page enter the Pincode, City, Locality/Mohalla, Street Name, and Door/House No.
On the Property Assessment Details form enter the Property Usage Type, Property Type, and Plot Size details.
Enter the Floor/Unit details based on the selected Property Type. Select Floor, Usage Type, Occupancy, and Built-Up Area (sq ft) details. Click on the Add One More Unit option to add more unit details.
In the Ownership Details section, enter the owner's Name, Gender, Mobile Number, Guardian Name, Relationship, Special Category, Email, Correspondence Address, and Firm/Business Name.
In the Documents Required section upload the relevant documents for Usage Proof, Construction Proof, Occupancy Proof, Address Proof, Identity Proof, and Registration Proof.
Click on the Submit button once all the details are entered and documents uploaded. The application is submitted and the New Property Successfully Added acknowledgement message appears on the screen along with the Application Number and the Property ID details.
Click on the Download or the Print button on top of the page to download or print the application.
Edit property allows users to make changes to the property details. The system allows users to make partial edits too.
To make changes search and view the property details. Click on the Edit Property option in the Action column for the corresponding property. The following details can be edited for the property:
Only Street Name and Door No. can be edited in the Location Details.
All information can be edited in the Assessment Details.
None of the information allowed for edits in the Ownership Details.
Documents can be re-attached.
Follow the same flow as in New Property Registration to submit the changes.
Listed properties are assessed based on the changes to calculate the property tax amount.
To assess properties, find the property for assessment. Open the property details page and scroll down to click on the Take Action button. Click on the Assess Property option.
Select the relevant Financial Year in the pop-up window and then click on the Assess Property button.
The property tax assessment estimate details are displayed on the page. Click on the Assess Property button after reviewing the details.
The assessment is completed successfully. Click on the Proceed to Payment button to pay the property tax.
The PT module allows users to transfer the ownership of property.
To transfer the ownership of a property, search and open the property details page. Scroll down the page and click on the Take Action button. Click on the Transfer Property option.
Note the required documents for ownership transfer listed in the Required Documents - Transfer of Ownership screen.
Click on the Transfer Ownership button to proceed.
The Transferor Details page in the Transfer of Ownership form displays the current owner details.
Enter the following details in the Transferee Details form:
Provide Ownership Details - select the ownership type
Enter owner Name - the name of the transferee
Select the Gender of the transferee
Enter the Mobile No. of the transferee
Enter the Guardian’s Name of the transferee
Enter Relationship with Guardian of the transferee
Enter the Email address of the transferee
Select the applicable Special Applicant Category
Enter the Correspondence Address of the transferee
Select Yes or No option to answer the question Is Mutation Pending in Court? If yes, enter the Details of Court Case.
Select Yes or No option to answer the question Is Property or part of property under state/central government acquisition? If yes, enter the Detail of government acquisition.
On the Registration Details page provide the following questions:
Reason for Property Transfer
Property Market Value
Registration Document Value
Registration Document Issue Date
Remarks
Click on the Next Step button to proceed to the Document Upload section.
Select the type of document that will be uploaded for Address Proof, Identity Proof, and Registration Proof.
Click on the Next Step button to move to the Summary section. Click on the Submit button once all details are reviewed. The system displays the application success message. Click on the Download Acknowledgement button to download a pdf version of the acknowledgement.
Click on the Go back to home page button to navigate back to the home page.
To edit applications, navigate to the Inbox page. Search for the application you want to verify by entering any of the search parameters.
Scroll down the application page and click on the Take Action button. Click on the Edit option.
Update the application details and attached documents as required. Submit the application for subsequent processing.
To reopen the application find and open the desired application. Scroll down the application page and click on the Take Action button. Click on the Reopen option.
Select the Doc Verifier name who will be responsible for verifying the application. Enter any Comments if required. Click on the Choose File button to upload any file or images in context. Click on the Reopen button.
The application is forwarded to the selected doc verifier for verification of documents.
DV is responsible for verifying the supporting documents uploaded by the property applicants or the counter employee on behalf of the applicants.
The DV can
​Verify and forward applications​​
DV sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.
To send back applications to the counter employee, navigate to the Inbox page. Search for the application you want to verify by entering any of the search parameters. Click on the Take Action button available at the bottom of the page. Click on the Send Back To Citizen option.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose File button to upload any files or images in context and then click on the Send Back To Citizen button.
The application is assigned back to the selected assignee for verification of documents and at the same time, the citizen is allowed to edit the application to update the missing details.
Property applications are rejected if the supporting documents uploaded by the applicant fails to comply with the property regulatory requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
The DV verifies and forwards the property applications to the Field Inspector if the DV finds all information and documents provided by the applicant correct.
To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.
The property application is assigned to the selected assignee for subsequent processing.
FI is responsible for inspecting and verifying the field details of the property in the application.
The FI can
​Send back​
​Reject applications​
​Verify and forward applications​​
FI sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.
To send applications back to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back to Citizen button. Enter any Comments stating why the application is sent back.
Click on the Choose Files button to upload any files or images in context to the application. Click on the Send Back to Citizen button.
The system displays a success acknowledgement message stating that the application is sent back to the initiator.
The FI can send back the PT application to the DV if there is any mistake or lapses in the document verification process.
To send back applications to the DV navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back button.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back button.
The application is assigned back to the selected assignee for verification of documents.
Property tax applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
The FI verifies and forwards the property applications to the Approver if the information and documents provided by the applicant are correct.
To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Approver name from the list of available employees for subsequent processing.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Choose Files to upload any supporting documents for the application. Click on the Forward button.
The property application is assigned to the selected assignee for subsequent processing.
The Approver is responsible for the final approval of the PT application.
The Approver can
​Reject applications​
​Approve applications​
The Approver can send back the property applications to the citizen if there is any mistake or lapses in the application.
To send back applications to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back To Citizen button.
Select the Counter Employee name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back To Citizen button.
The application is assigned back to the citizen for verification of the application.
The Approver can send back the property applications to the FI or DV if there is any mistake or lapses in the document verification process.
To send back applications to the DV or FI navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back button.
Select the Field Inspector Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back button.
The application is assigned back to the selected assignee for verification of the application.
Property applications are rejected if the supporting documents uploaded by the applicant fails to comply with the regulatory requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Choose Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
The Approver signs off the PT application once the information and documents provided by the applicant are found correct.
To approve the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Approve button.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Choose Files to upload any supporting documents for the application. Click on the Approve button.
The property application is approved.
Learn how to add new property, assess or transfer property and pay property tax
Citizens represent individuals, communities, or business entities who are the system end-users. The PT module allows property owners to register their property details online. These details are then used for various property-related transactions.
The citizen can also approach the Counter Employee (CE) to register new property, assess property or pay property tax.
The Citizen or CE role can -
​Register New Property​
Alternate Mobile Number​
Log in to the system. Click on Create Property option on the home page. This displays the Required Documents list. Note the list of documents that are valid for address, identity, registration, usage, special category, and occupancy proofs.
Click on Next to move on to the next screen. Answer Yes or No to the question Is this a Residential Property? Click on the Next button.
Select the relevant option on the screen to indicate the Type of Property.
Enter the Plot Size in square feet.
Select the correct option to indicate the Number Of Floors and the Number of Basements.
Enter the Ground Floor Details like Unit Usage Type, Occupancy, and Total Super Built-Up Area (sq ft). If the Occupancy type is Tenanted/Rented, enter the Total Annual Rent (INR) value.
Click on the Add One More Unit option to add G+1 or G+2 and additional floor details.
In case the Unit Usage Type is non-residential, enter the Sub Usage Type details to provide information on the type of business for which the property is used.
Provide the Pin Property Location on the map if you are at the building location while submitting the application for registration. You can Skip and Continue if you are not at the location.
Enter the Pincode of the area in response to the question Do you know the pincode? Click on Skip and Continue option if you do not know the Pincode.
Select the relevant City and the Locality from the drop-down list in the Provide Property Address screen to pinpoint the location of the property.
Enter the Street Name, Door/House No. of the property in the Provide Property Address screen. Enter a suitable Landmark detail in the Provide Landmark screen to identify the property location.
Choose the applicable Document Type as a declaration of the document you want to upload as Proof of Address. Click on the Choose File button to attach the scanned copy of the selected document. Select the applicable option in the Provide Ownership Details screen to indicate the ownership type of the property.
Enter details like Name, Gender, Mobile Number, Guardian and Relationship with the guardian in the Owner Details screen.
Select the applicable option in the Special Owner Category screen to indicate if the owner belongs to a specific category.
Enter the Owner's Address. Check the Same As Property Address box if the correspondence address of the owner is the same as the property address. The property address is auto-populated as the owner's address.
Select the applicable Document Type that you want to upload as Proof of identity. Click on Choose File button to attach and upload a scanned copy of the selected document.
Review your application details before submitting it. In case of any changes to the submitted details click on the Change button adjacent to the filled-in details.
Check mark the declaration box and then click on the Submit button. A success message is displayed along with the application no. and unique property ID. Click on the Download Acknowledgement Form button to download a copy of the acknowledgement.
Citizens access the citizen portal via the ULB portal and land on the home page displayed below. Click on the Search and Pay option on the property tax panel to search for a property and pay the property tax dues.
Note: Users can search and pay the property taxes even without logging in to the application.
Select one of the options on the screen to find the relevant property details -
I know my property ID - Select the City (mandatory) and input at least one of the 3 given parameters listed below -
Owner’s Mobile Number
Unique Property ID
Existing Property ID
I want to search using property details - Select the City (mandatory) and the Locality (mandatory). Enter at least one of the 2 given parameters listed below -
Door No.
Owner Name
Click on the Search button to fetch the list of the filtered properties. Click on the View Details button to see the tax details of the selected property and proceed with payment.
Verify the tax details displayed on the screen. Select Full Amount (the default option) to pay the full tax amount. Else, select the Custom Amount option to make a partial payment. Enter the Amount you are going to pay. Click on Proceed To Pay.
Select the applicable option on the Payer's Details page. In case the payment is being made on behalf of the owner/consumer of the service, enter the Payer's Mobile Number and Payer's Name. Click on the Next button to proceed with the payment.
Select Payment Method as appropriate and then click on Pay.
The payment transaction is completed by the payment gateway.
According to the response received from the payment gateway success/failure message is displayed. Click on the Download/View Receipt button to download the payment receipt.
Click on the Go back to home page link to navigate back to the home page.
Log in to the system to land on the home page and click on My Bills. All bills pending payment are displayed.
Click on View Details to see the tax details for the selected bill. Click on Proceed to Pay button to make the payment.
To view payment history and access details click on the My Payments option on the home page. This displays the entire list of payments made by the logged-in user.
Each payment card provides the following details:
Amount Paid
Property ID
Owner's Name
Receipt Date
Receipt Number
Click on the Download Receipt button to download and print the receipt.
Click on the My Properties option on the home page to view the registered properties for the logged-in user. It will display all the properties owned by logged in citizens.
Click on the View Details button to view the complete detail of the property. It will display the property detail.
Click on the My Applications option on the home page. This lists all the applications submitted so far for property tax services.
Click on the Track button to view the application details and its current status.
Click on the My Properties option on the home page. This displays the properties owned by the logged in citizen.
Click on the View Details button to see the detail of the selected property currently available in the municipal records. Click on the Update Property button to initiate an application to update the property details.
Follow the same steps as outlined in the Register New Property workflow to update the application.
A property can be transferred from person to person or from organization to organization or from organization to person or vice versa. The transfer can be on account of the property sale, gift, will, succession etc. Whenever such transfers happen the transferee is required to get the ownership change done in the municipal records.
To apply for a transfer of property ownership, click on Transfer Property Ownership/Mutation option on the home page. This redirects users to the Search Property screen. Enter the required parameters to search for the property.
Click on the Transfer Ownership button. The Required Documents - Transfer of Ownership provides the list of documents required for the application. Make sure these documents are scanned before proceeding with the application.
The Transferor Details show the current ownership details. Click on the Next button to proceed.
Enter Transferee Details. For the Provide Ownership Details section, select the applicable option to indicate the type of ownership.
In the Owner Details screen enter the owner Name, Gender, Mobile Number, Guardian and Relationship (relationship with the guardian) information.
Select the applicable option in the Special Owner Category screen.
Enter the correspondence address of the transferee in the Owner’s Address screen. Checkmark the Same As Property Address box if both addresses are the same.
Select the applicable Document Type in the Proof Of Identity screen. Click on Choose File button to attach the scanned copy of the document chosen above.
Select Yes or No to answer the question Is Mutation Pending In Court? If yes, enter the Details of Court Case.
Select Yes or No to answer the question - Is property or part of property under the state/central government acquisition? If yes, enter the Detail of Government Acquisition.
Select the applicable Reason for Property Transfer.
Enter the Property Market Value.
Enter the Registration Document No., the Registration Document Value, and the Registration Document Issue Date in the Registration Document Details screen.
Enter any additional Remarks (if required).
In the Registration Document Details screen, select the applicable Document Type. Click on Choose File button to attach and upload the scanned copy of the selected document.
In the Proof of Address screen select the applicable Document Type. Click on Choose File button to attach and upload the scanned copy of the selected document.
Click on Next. The application is submitted and a success message is displayed.
Click on the Download Acknowledgement Form button to download the acknowledgement form.
The update mobile number feature allows citizens and ULBs to change the existing mobile numbers to current numbers. The details are updated accordingly in the property owner records. Citizens can update their mobile numbers in the property details through an OTP validation.
Click on the My Properties option on the homepage. Search for the relevant property using search filters. Click on the View Details button for the applicable property.
Click on the Edit icon next to the Mobile Number on the Property Ownership Details page.
Enter the New Mobile Number on the screen. Click on the Send OTP button.
Enter the OTP received on the given mobile number and then click on Verify & Update Mobile Number button. In case of a wrong OTP entry, click on the Resend OTP button.
Refresh the Property Details page. The mobile number is updated.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
