> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/mgramseva/introducing-mgramseva/product-docs/functional-docs/view-consumer.md). # View Consumer ## Overview 1. Users are redirected to the View Consumer screen from the home screen via * Collect payments → Search Screen → Consumer Details Screen * Download bills & receipts → Search screen → Consumer Details Screen * Dashboard → Collections → Click on Consumer ID * Household Register → Click on Consumer ID 2. This screen contains all information related to HH Static HH card displays the following details 1. New Connection ID (also displayed as a heading) 2. Consumer name 3. Father's name 4. Phone number 5. Old connection ID 6. Address - Door Number, Street number, Ward (attached) 7. Property type 8. Service type * for metered connections - the meter number is displayed ## **For Non-Metered Connection** 1. If the bill is not generated (Post rollout until the first month) * Only the data Card is shown - No action is required 2. Once the first demand is generated - A new consumer bill/card gets generated and displays the following data points and actions - * Billing cycle – the latest billing cycle * Amount - * Current Amount - fixed charges applicable to the billing cycle * Arrears - Arrears from the first month (From next month onwards this field displays any unpaid dues) * Total Amount - Sum of current amount and arrears * Action Items * Download or Share Bill * Clicking on download bill prompts users to download the bill (Bill details are given in a separate user story) * Share bill (WhatsApp icon) opens sharing options to the phone OS and the user is able to share bills via WhatsApp * Message to go in WhatsApp “Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF * Name of the PDF - “Bill ID” * Collect Payment * The Collect payment button takes the revenue collector to the payment collection screen 3. After the First payment collection is done * A receipt history block is visible only after the first payment transaction is completed through mGramSeva * A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom * Each receipt card contains * Receipt ID * Amount Paid * Paid Date * Actions * Download Receipt - downloads the receipt in the Revenue collectors phone as a PDF * Name of PDF - “Receipt ID” * Share (WhatsApp) * Message to go in WhatsApp “Please find the receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF ![](https://3004460086-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQx3WcyfCEvIVnLyuvkbo%2Fuploads%2FTNEleDGEOZxFZkCs2Lyg%2Fimage.png?alt=media\&token=d6ab8750-58dd-4fc3-abad-70716953ca64) New Connection Before First Bill Generation ![](https://3004460086-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQx3WcyfCEvIVnLyuvkbo%2Fuploads%2FbO9NVBfqndhbr2TJkgZm%2Fimage.png?alt=media\&token=c839a5b8-bf8b-4ad3-9b94-77292861a169) First bill is generated - Payment Collection is pending ![](https://3004460086-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQx3WcyfCEvIVnLyuvkbo%2Fuploads%2FXbyOCwP4p8rA6nP7kCUF%2Fimage.png?alt=media\&token=f23085a7-7203-4cd3-a6d6-389a77624c98) 2 payments made ## For Metered Connection 1. If a bill is not generated (Post rollout until the first month) * A data card is displayed on the screen * Below the data card - the Card to generate a new bill is also displayed * This card contains * Last bill generation date - For the first time this is picked up from data entry. Next time onwards the system captures the last bill generation date * Days from last bill generation date - indicates to the revenue collector the number of days passed since the last time a bill is generated * Previous Meter reading - Displays the last read meter units * Pending Amount * Before the first bill is generated, the arrears are captured during data entry * After the first bill is generated, the pending amount includes the entire amount due for the specific user * Generate a new bill * Clicking on Generate a New Bill initiates bill generation flow for metered connection * Note - Users have to generate a bill to start collecting payments. Arrear amount collection also is not possible till the first bill is generated. 2. After the first bill is generated * A new consumer bill/card gets generated with the following data points and actions * Last bill generation date - date of bill generation * Amount - * Current Amount - Volumetric charges between 2 latest meter readings according to rate master * Arrears - All previously unpaid dues * Total Amount - Sum of current amount and arrears * Action Items * Download, Share Bill * Clicking on the download bill prompts users to download the bill for the respective amount (Bill details are given in a separate user story) * Share bill (WhatsApp icon) opens the sharing options of the phone OS and the users can share bill via WhatsApp * Message to go in WhatsApp “ Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF * Name of the PDF - “Bill ID” * Collect Payment * Collect payment takes the revenue collector to the payment collection screen 3. After the first payment collection is done * A receipt history block is visible only after the first payment happens through mGramSeva * A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom * Each receipt card contains * Receipt ID * Amount Paid * Paid Date * Actions * Download Receipt - downloads the receipt to the revenue collectors phone as a PDF * Name of PDF - “Receipt ID” * Share(WhatsApp) * Message to go in WhatsApp “ Please find receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF 4. If a new bill is generated again by clicking on ‘Generate a new bill’ - the revenue collector goes through the bill generation flow and a single new card appears between ‘Generate bill’ and ‘Consumer receipts block’ ![](https://3004460086-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQx3WcyfCEvIVnLyuvkbo%2Fuploads%2FYJjxsq2nUndOz9MFoZOy%2Fimage.png?alt=media\&token=c820c13f-67ba-4bb9-9375-e0274cdde0ed) ![](https://3004460086-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQx3WcyfCEvIVnLyuvkbo%2Fuploads%2F3DYVeZE4I84MzRRCoCpn%2Fimage.png?alt=media\&token=6b14913e-738e-42f0-92c9-beebeedb0099) [![Creative Commons License](https://i.creativecommons.org/l/by/4.0/80x15.png)*​*](http://creativecommons.org/licenses/by/4.0/)*All content on this page by* [*eGov Foundation*](https://egov.org.in/) *is licensed under a* [*Creative Commons Attribution 4.0 International License*](http://creativecommons.org/licenses/by/4.0/)*.* --- # Agent Instructions This documentation is published with GitBook. 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