View Consumer

Overview

1. Users are redirected to the View Consumer screen from the home screen via

   • Collect payments → Search Screen → Consumer Details Screen

   • Download bills & receipts → Search screen → Consumer Details Screen

   • Dashboard → Collections → Click on Consumer ID

   • Household Register → Click on Consumer ID

2. This screen contains all information related to HH

Static HH card displays the following details

1. New Connection ID (also displayed as a heading)

2. Consumer name

3. Father's name

4. Phone number

5. Old connection ID

6. Address - Door Number, Street number, Ward (attached)

7. Property type

8. Service type

   • for metered connections - the meter number is displayed

For Non-Metered Connection

1. If the bill is not generated (Post rollout until the first month)

   • Only the data Card is shown - No action is required

2. Once the first demand is generated - A new consumer bill/card gets generated and displays the following data points and actions -

   • Billing cycle – the latest billing cycle

     • Amount -

       • Current Amount - fixed charges applicable to the billing cycle

       • Arrears - Arrears from the first month (From next month onwards this field displays any unpaid dues)

       • Total Amount - Sum of current amount and arrears

     • Action Items

       • Download or Share Bill

         • Clicking on download bill prompts users to download the bill (Bill details are given in a separate user story)

         • Share bill (WhatsApp icon) opens sharing options to the phone OS and the user is able to share bills via WhatsApp

         • Message to go in WhatsApp “Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF

         • Name of the PDF - “Bill ID”

       • Collect Payment

         • The Collect payment button takes the revenue collector to the payment collection screen

3. After the First payment collection is done

   • A receipt history block is visible only after the first payment transaction is completed through mGramSeva

     • A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom

     • Each receipt card contains

       • Receipt ID

       • Amount Paid

       • Paid Date

     • Actions

       • Download Receipt - downloads the receipt in the Revenue collectors phone as a PDF

         • Name of PDF - “Receipt ID”

       • Share (WhatsApp)

         • Message to go in WhatsApp “Please find the receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF

New Connection Before First Bill Generation

First bill is generated - Payment Collection is pending

2 payments made

For Metered Connection

1. If a bill is not generated (Post rollout until the first month)

   • A data card is displayed on the screen

   • Below the data card - the Card to generate a new bill is also displayed

   • This card contains

     • Last bill generation date - For the first time this is picked up from data entry. Next time onwards the system captures the last bill generation date

     • Days from last bill generation date - indicates to the revenue collector the number of days passed since the last time a bill is generated

     • Previous Meter reading - Displays the last read meter units

     • Pending Amount

       • Before the first bill is generated, the arrears are captured during data entry

       • After the first bill is generated, the pending amount includes the entire amount due for the specific user

     • Generate a new bill

       • Clicking on Generate a New Bill initiates bill generation flow for metered connection

     • Note - Users have to generate a bill to start collecting payments. Arrear amount collection also is not possible till the first bill is generated.

2. After the first bill is generated

   • A new consumer bill/card gets generated with the following data points and actions

     • Last bill generation date - date of bill generation

       • Amount -

         • Current Amount - Volumetric charges between 2 latest meter readings according to rate master

         • Arrears - All previously unpaid dues

       • Total Amount - Sum of current amount and arrears

     • Action Items

       • Download, Share Bill

         • Clicking on the download bill prompts users to download the bill for the respective amount (Bill details are given in a separate user story)

         • Share bill (WhatsApp icon) opens the sharing options of the phone OS and the users can share bill via WhatsApp

         • Message to go in WhatsApp “ Please find Bill for water charges with Connection ID WS-83121-8312 generated on dd/mm/yyyy” along with bill PDF

         • Name of the PDF - “Bill ID”

       • Collect Payment

         • Collect payment takes the revenue collector to the payment collection screen

3. After the first payment collection is done

   • A receipt history block is visible only after the first payment happens through mGramSeva

   • A list of all the receipts is shown under this section as cards, with different data points as actions. Order of receipts is newest → oldest from top to bottom

   • Each receipt card contains

     • Receipt ID

     • Amount Paid

     • Paid Date

   • Actions

     • Download Receipt - downloads the receipt to the revenue collectors phone as a PDF

       • Name of PDF - “Receipt ID”

     • Share(WhatsApp)

       • Message to go in WhatsApp “ Please find receipt for water charges with Connection ID WS-83121-8312 paid on dd/mm/yyyy” along with receipt PDF

4. If a new bill is generated again by clicking on ‘Generate a new bill’ - the revenue collector goes through the bill generation flow and a single new card appears between ‘Generate bill’ and ‘Consumer receipts block’

​All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.