# User Manual

## Introduction mGramSeva

mGramSeva is a standalone app-based module that enables the GPWSC committee to create new consumers, generates demand, revenue collection and records the expenditure transaction etc.

mGramSeva enables GPWSCs to maintain financial records of GPWSCs following established procedures and practices. 

**Key sections:**

* [Login to App](#login-to-app)
* [Edit profile and change password](#edit-profile-and-change-password)
* [Create consumer & edit consumer details](#create-consumer-and-edit-consumer)
* [Search consumer, generate payment - metered connection](#metered-connection)
* [Search consumer, generate payment - non-metered connection](#non-metered-connection)
* [Record expense bills & modify expense bills](#record-expense-bill-and-modify-expense-bill)
* [Dashboards](#dashboard)

## Sarpanch, Treasurer, Secretary and Revenue Collector Login

Sarpanch, Treasurer, Secretary and Revenue Collector as first-time users can log in to the mGramSeva app following the steps given in the [Login to App](broken://pages/-Mjc8t9NVxSEa8_DZ6Az#login-to-app) section.

## Login to App

Click on the preferred language button. The app functions and screens will be available in the selected language.

![](/files/bN2hnbYEzWQ5HLnrRRa5)

Enter the registered mobile number and the Password received via SMS.

![](/files/XBhdnA5SKlT3hsFfizuH)

The user receives an OTP on the registered mobile number. Enter the OTP. Enter a New Password and retype the password to confirm in the Confirm New Password field. Follow the Password Hint on the screen while setting up the password. 

![](/files/0wYVuQq3lXU5euvi2yop)

Click on the **Confirm** button. The user password is now updated. Click on the **Continue to Login** button to log in with the new password. 

![](/files/USyplvkuTWi2cX9BclF1)

Click on the relevant village tenant assigned to the user from the screen. 

![](/files/mVHHrMPxlJd2Seq8Hrfu)

This redirects the user to the relevant mGramSeva functionalities available for the selected tenant.

![](/files/ATcdJmlkUGRIJkDllci2)

### Edit Profile and Change Password

Users can edit their profiles and change passwords as and when required. Click on the User icon on the top section of the screen. Click on **Edit Profile** to make profile changes.

![](/files/HpRoEyAOH7niW1LsxwFN)

Update **Name**, **Gender**, or **Email ID** as required. Make note that the registered **Mobile Number** cannot be changed. Save the changes. 

Click on the **Change Password** button to change the password.

![](/files/oAGPKHL45LbJRvNqVrFO)![](/files/n0PzQz4CGTaUChBeTsGD)

## Create Consumer and Edit Consumer

Click on the **Create Consumer** icon on the screen to create a new consumer.

![](/files/z67xBSQXcX35tBWw2jDf)

This opens the **Consumer Details** screen. Enter the requested consumer details.

1. Name
2. Gender
3. Father Name
4. Phone Number
5. Old Connection ID
6. Door Number
7. Street Name/Number
8. Ward Name/Number
9. Type of Connection
10. Type of Water Supply
11. If the Type is non-metered 
    * Previous Billing year and cycle
12. If Type is metered 
    * Previous meter reading date 
    * Meter number  
    * Previous meter reading 
13. Radio Button 
    * Arrears:  Enter the Arrear amount and penalty as of the billing cycle. 
    * Advance: Enter the advance amount as of the billing cycle.

![](/files/4wJg4OCBDmQ3WbtRALZ5)![](/files/o0PJZXFZHctgL29XFzEb)

Users can also edit the consumer details if any changes need to be made in the consumer record. Click on the **Edit Consumer Details** icon on the home screen to make the necessary changes.

Check the option **Mark this connection as Inactive** to indicate that the given consumer connection is inactive. 

Click on the **Submit** button to save these changes.

![](/files/sb8rCUGfn7EhqeYavDt0)![](/files/YZRYaiGlnODpvCZMsK0k)![](/files/RBv39R7lKW48wfUMVf8x)![](/files/4boHrha0rVOXRVjG0VTo)

## Search Consumer and Generate Payment - Metered & Non-Metered Connection

### Metered Connection

Click on the **Generate Demand** icon on the home page to search for a consumer record once the consumer is created. The application enables the users to search a consumer record by **Consumer’s Phone Number** or **Name of the Consumer** or **Old Connection ID** or **New Connection ID**.

![](/files/y2Jq4b2NcFVTos9OSHq3)

Click on the **Search** button to view the consumer records. Click on the **View Consumer Details** button to perform the necessary action.

![](/files/xYdqfnnZEbKKAtEo67t7)![](/files/Ar6NZ4STiPXNHkWdSrmD)

Users can see the relevant information of a particular consumer. Click on **Generate a New Bill** button to create a fresh bill. Enter the **Previous Meter Reading**, **New Meter Reading** and **Meter Reading Date**. Click on **Generate Bill**. A fresh bill is generated for the consumer.

![](/files/zTBru6a97ji1XCZmQpMS)![](/files/wyxlB9cjO24GeLJzhoo0)

Once the bill is generated, the user can collect payment for the particular bill. Click on the **Collect Payment** button to collect the payment via cash or online payment. 

![](/files/UKgHQTt3w3F0ZOOagNky)![](/files/cBWhBUp8mpaWZYCqHkNt)

Click on the phone icon in green to share the bill with the consumer via SMS.

![](/files/wawuC6mfAh3KA9qz6xfq)

Enter/Update the **Payment** Amount or **Partial Payment** to indicate whether the consumer is paying the bill amount in full or making a partial payment. Enter the **Amount** that is being paid by the consumer in case it is a **Partial Payment**.

Select the applicable **Payment Method** as either Cash or Online. Users can also provide consumers with a scannable QR code to make the payment online.

![](/files/GW90a0X6IjROG4RJGNnK)![](/files/luuFYff311M8VORbeCCy)

Click on the **Download** button to download the payment receipt. 

![](/files/nDPXn7ZJUkICx21gLDs3)

Click on the **Share** icon to send the receipt to the consumer via SMS. 

### Non–Metered Connection

Click on the **Collect Payment** icon on the home page to search for a consumer record by **Consumer’s Phone Number** or **Name of the Consumer** or **Old Connection ID** or **New Connection ID**.

![](/files/MqVZrjSdhqWj0ns7kRvl)

Click on the **Search** button to view the consumer records. Click on the **View Consumer Details** button to perform the necessary action.

![](/files/uMK4XUhsQRwpFqKjnzC7)

Click on the **Collect Payment** button to collect the payment via cash or online payment. Click on the **Share Bill** button to send the bill to the consumer on the registered mobile number via SMS. 

![](/files/zS1CRKo15HOxI9WGQn3H)![](/files/JNIOIYd0SvKrHn1Rflni)

Select **Full Payment** or **Partial Payment** to indicate whether the consumer is paying the bill amount in full or making a partial payment. Enter the **Amount** that is being paid by the consumer in case it is a Partial Payment.

Select the applicable **Payment Method** as either Cash or Online. Users can also provide consumers with a scannable QR code to make the payment online. 

![](/files/BqYLHeseZp2A3w5HadW9)

Click on the **Download** button to download the payment receipt. Click on the **Share** icon to send the receipt to the consumer via SMS.

Once the payment is completed an SMS is sent to the consumer to take the survey on the water service. 

![](/files/XYU8yLz2yfTBhA1yip2R)![](/files/DJzlVL1i6qfje4WJOKV4)

## Record Expense Bill and Modify Expense Bill

### Expenses Bill Recording

Users can enter the expense details as and when incurred. Click on the **Add Expense** icon on the home page. 

Enter expense information like **Type of Expense** from the drop-down list available. The type of expenses can be Electricity, O\&M, Salary & MISC etc. 

Enter **Vendor Name**, **Amount**, **Bill Date**, **Party Bill Date**. Select **Yes** or **No** to indicate if the bill is paid or not. Click on **Choose File** button to attach a supporting document. 

![](/files/Lf9LYwwo6uOILNjnk0ol)

Enter the **Payment Date** if the bill is already paid before recording it into the system. Click on **Submit** to register the expense details.

![](/files/mkjEvqp5JMPYp3FP8ABK)

The expenditure entry is saved successfully.

![](/files/RTmQgnMm8Hi31rb3teUd)

### Modify Expense Bill

Click on the **Modify Expenses** icon on the home page to modify expense details. Enter the **Vendor Name**, **Type of Expense** or **Bill ID** details to search for the specific expense record which needs to be modified.

![](/files/Stzb0eI9Djec1QBQrcZM)

The system shows the expense records filtered by the search parameter. Click on the **Update Expenditure** button to modify a particular bill.

![](/files/YWiYAhJDxeEHIDasQRvb)

Make the necessary modifications to the bill. Update the expense type, or vendor name, amount, or bill date details as required.

![](/files/5DVZ5U7bOQ1WCEX6BcXC)

Click on **Submit** to save the changes. Check the **Mark this Bill as Cancelled** box to indicate that the bill is cancelled. 

![](/files/DMu5YLjlZKqdCf2Ax0MK)

## Dashboard

### Main Dashboard 

The Dashboard provides the stakeholders at the department level with a consolidated view of the information on Revenue and Expenditure trends month-wise.

![](/files/94KdlbvXln3vHOmnsJ2M)![](/files/yPNMPgAEoybnwlWHc8pg)

### Revenue Dashboard

The Sarpanch, Treasurer and Secretary at the GPWSC level can view the collection details like Demand, Pending Collection, Actual Collection, Collection from Residential, Collection from Commercial and Collection from Others. The consumer-wise collection details view is also available.

![](/files/owxntcrBPRC0abEw636A)![](/files/8iDk9DM9HtO9aA8e2sLv)

The Sarpanch, Treasurer and Secretary at the GPWSC level can view the expenditure details like total expenditure, amount unpaid, the amount paid, total bills, pending bills, bills paid, Electricity bills, O\&M and salary. The individual expense-wise details view is also available.

![](/files/LesCC8Ioc2biJRcOlPtn)![](/files/iGwJuzAPDIBL0jyAM647)


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