# Jira Ticket Creation

### What are Jira Tickets?

A ticket in Jira,is an event that must be investigated or a work item that must be addressed.In Jira Service Desk,tickets entered by a customers are called requests.Within a Jira Service Desk queue or in Jira Software, a request is called an issue.

### Steps to create Ticket in Jira.

**Step 1:** Open the Jira Software.

<figure><img src="/files/dvl1Rh6jKzsZc2axgRzu" alt=""><figcaption></figcaption></figure>

**Step 2:** Search for the respective Project in which you want to raise a ticket or the project which needs to address your ticket ,in the Search bar.

<figure><img src="/files/eWt91RndpO54xNOzNsiV" alt=""><figcaption></figcaption></figure>

**Step 3:** Now click on the ' Create', a pop-up apears on the screen as shown below and fill the respective details.Once all the details are entered ,click on the create button below. Now the ticket is raised in the main page of the project you have chosen and will be addressed .

<figure><img src="/files/ZVgqgr7O4SX4zk7hcGT9" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.digit.org/platform/guides/operations-guide/jira-ticket-creation.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.