> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/sandbox/specifications/user-manual/complaints-user-manual.md). # Complaints User Manual A detailed document describing how to use the Complaints product in Sandbox ## Overview Complaints is an application designed to file, assign, and resolve issues with enhanced transparency for all stakeholders. While traditionally adopted by governments worldwide for public grievance redressal, complaints can be used for various cases and at multiple scales. You can view the full complaint documentation [here](https://urban.digit.org/products/modules/public-grievances-and-redressal). ## Key Features Complaints offer the following functionalities: * Filing a complaint (both through employee and citizen interface) * Viewing and filtering the list of filed complaints * Assigning a complaint to a user ('employee') * Resolving a complaint * Rating a complaint * Viewing a dashboard with a graphical summary of complaints and statistics Before proceeding with the complaints application make sure to create employees and map it to specified roles. [Refer to this page](/sandbox/specifications/user-manual/employee-management-user-manual.md) to create and manage employees. ## User Roles The list of roles and corresponding actions each role can perform is listed below:
RoleActions
SuperuserAll actions associated with Sandbox & its products
AdminEmployee Management + All Complaints actions (including viewing dashboards)
EmployeeView Inbox
Complaints-AdminAll Complaints actions (including viewing dashboards)
AssignerFile Complaint, Assign Complaint, Reject Complaint, Reassign Complaint
ResolverResolve Complaint
## Using Complaints
Citizen User
  1. File complaints
  2. View complaints
  3. Rate complaints
  4. Reopen complaints
Employee User
  1. File complaints
  2. View complaints
  3. Assign/reject complaints
  4. Resolve complaints
  5. Configure complaints master
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