> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/sandbox/specifications/user-manual/complaints-user-manual/citizen-user.md). # Citizen User The Complaints product is used for public grievance redressal by Urban Local Bodies globally. Using the citizen portal, citizens can lodge and track complaints till resolution. Your Sandbox account provides you with a citizen portal to explore the experience a citizen would have when filing a complaint. To access the citizen portal, click the citizen portal link on the right panel. The portal will open in a new tab. Through the citizen portal, a user can do the following: * [File a complaint](/sandbox/specifications/user-manual/complaints-user-manual/citizen-user/file-complaints.md) * [View complaint status](/sandbox/specifications/user-manual/complaints-user-manual/citizen-user/view-filed-complaints.md) * [Rate complaint resolution](/sandbox/specifications/user-manual/complaints-user-manual/citizen-user/rate-complaints.md) * [Reopen complaint](/sandbox/specifications/user-manual/complaints-user-manual/citizen-user/reopen-complaint.md) Unlike the Sandbox account, the citizen portal requires users to self-register via their mobile numbers. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.digit.org/sandbox/specifications/user-manual/complaints-user-manual/citizen-user.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.