> For the complete documentation index, see [llms.txt](https://docs.digit.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digit.org/sandbox/specifications/user-manual/complaints-user-manual/citizen-user/file-complaints.md).
# File Complaints
To file a complaint -
1. Navigate to the home page of the citizen user. Click on **File a Complaint.**
2. **Select Complaint Type** from the given options. Click **Next**. If your complaint does not match any of the categories given in the list, select **Others**.
3. **Choose Complaint Sub-Type** from the list given for the selected complaint type. Click Next.
4. Provide the location details to **Pin Complaint Location**. Click **Next**. Click **Skip and Continue** if you are unable to pin the complaint location.
5. Enter the **Pincode**. Click **Next**. Click **Skip and continue** if you do not know the pincode for the complaint location.
6. Select the applicable **City** and the **Locality/Mohalla** to identify the location of the complaint. The list of localities is determined by the boundary master. Click **Next.**
7. Provide a **Landmark** for easy identification of the complaint spot. Click **Next**. Click **Skip and continue** if you are unable to provide a landmark.
8. Click on the camera icon to **Upload complaint photos** as evidence. Click **Next.** Click **Skip and continue** to proceed without the photos.
9. **Provide additional details** in the given box in the context of the complaint. Click **Next**.
10. Your complaint has been submitted. Make a note of the complaint number for future reference. Click on **Go back to home page** button to navigate to the landing page.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.digit.org/sandbox/specifications/user-manual/complaints-user-manual/citizen-user/file-complaints.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
